Product Delivery Analyst, Merch AI, United States - X Delivery - Chicago

Product Delivery Analyst, Merch AI, United States - X Delivery - Chicago, United States of America

Who We Are

BCG X is the techbuild & design unit of BCG. We bring together advanced techknowledge and ambitious entrepreneurship to help CEOs and senior world leaders launchtheir next big bets and multiply our collective impact. Withnearly 3,000technologists, scientists, programmers, engineers, and human-centered designerslocatedacross 80+ cities, BCG X builds and designs platforms and software to address the worlds most importantchallenges and opportunities.

Through a critical mass of multidisciplinaryexpertise, access to the worlds leading technologists, and the power of practical collaboration, BCG X enables end-to-end partnerships to rapidly invent and buildnew solutionsthat are ready to run from day one. Together,werecreating the bold and disruptive products, services, and businesses of tomorrow.

We Are BCG X

Were a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the worlds most complex problems. Leveraging BCGs global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions.

What You'll Do

ROLESUMMARY

The Product Delivery Analyst on the BCG XMerchAIteam will play a critical role in delivering, implementing, and supporting BCG's client-and case-team-facing retailapps and agents. He or she will independentlyowndeployments of MerchAIandbe responsible foraccelerating speed togo-live. The work also includesthinking aboutimprovements to the apps and agents, including tool configuration, development, andhow we deploy.

The analystwill function as a toolingexpert,working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategicagenda for theretailmerchandizing topictogether with senior business leaders in our Retail sector and our BCG X unit.

Key activities will include gathering requirements from internal and external clients,advisingthem on best practice usageand configuration, and recommending improvements tooptimizetheprocess and impactdelivered by the application and agents.

TheProduct DeliveryAnalyst will also coordinate the sourcing and preparation of datafrom the client, managetheclient infosec processes, oversee deploymentsby setting up and configuring the application according to the requirements, and train client end users. The role will interact directly with both BCG case team members.

The ideal candidateshould be able to quickly learn anddeliver onthe data (science) logic used for ourMerchAIoffer, understand the retail industry / client context, and learn analytical approaches used to turn data into business insights.A keen interest in technology and AI, as well asstrong communicationsskillsarerequired.

YOU'RE GOOD AT

• Putting AI and data science into practice; making it work to deliver value in the real world

• Owning client delivery, driving adoption, ensuring our clients realize value from our solutions

• Acting as the main point of contact throughout the delivery program

• Managing complex client situations and ideating / leading issue resolution

• Working together with BCG teams and retailer clients to understand data and business processes, business requirements, and data structure /challenges

• Responding to 2nd / 3rd level client inquiries and requests: Troubleshooting, system configurations, service issues

• Demonstrating a proactive, solution-based approachto enhance client relationships (in meetings, calls, emails, slack, etc.)

• Building, owning, and driving the overall implementation plan together with client counterparts, including setting and managing client expectations

• Identifyingrequiredchanges in client's ways of working and supporting processchange management

• Understanding the client's data situation; coordinate with Data Engineers on how toset up MerchAI

• Working closely withsupport resources, DevOps, and Product teams to implement client requirements

MerchAI app, algorithm, and agentdelivery

• Leading and overseeing complex deployments of platforms and software; configuring apps to clientneeds

• Guiding BCG case teams, client business users, and IT team to enable them toconfigure,use, monitor, andmaintainthe application

• Collaborating with technical team,support resources, andclient ITto diagnose and resolve technical and/or non-technical problems, bugs, performance, and other issues

• Collaborating with peers to constructappropriate trainingand support plans for the continuation of the customers users and deliverables after the implementation goes into production

• Developing applicationand agentuser guides

• Documenting, tracking, and monitoring application/ agentbugs,latency, andotherissues;ensuretimelyresolution
• Performing quality control tests and keeping logs of problems, issues, changes, and future enhancements

• Tracking project progress against agreed KPIs and any contractual obligations
• Providing product feedback toData Engineers and devteams

What You'll Bring

• Deep expertisein allthingstech:Cloudplatforms,applications,analytics, and how to deploy software and AI agents
• Experience in deploying B2B apps and agents; providingend-user support, and keeping internal and external clients happy

• Ideally experience in brick-and-mortar and e-commerce retail organizations (e.g.merchandising, pricing, analytics, etc.)

• Degree with strong academic achievements inbusiness,economics, computer science, mathematics, or similar

• Ideally client-facing experience in a SaaS environment or techindustry

• Knowledge in the following fields, technologies, and tools:
  • Strong skills in interpreting data and generating business insights from data using SQL
  • Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, etc.)
  • Advanced knowledge of Data visualization tools and techniques using Tableau andPowerBIetc.
  • Working knowledge of Python
  • MS Excel
  • MS PowerPoint

KEY COMPETENCIES

Customer and business focus

• A passion for customer success and support is essential

• Interest in technology/ AIand being able to learn quicklyregardingtech-heavy topics and tools

• Able to adjust approachto effectively interact with customers at all organizational and technical levels

• Focus on excellent customer service and user needs; willingness to goabove and beyondto deliver results

• Able to confidently make decisions and escalate issues and decisions when appropriate

• Flexibility and openness to ask for help when needed

Communication, interpersonal, and teaming skills

• Excellent interpersonal and communication skills

• Fluent written and spoken English

• Able to adapt communication style to multiple stakeholders and cultures as part of a global team and support product communications (demo, in PowerPoint and directly in proposal pitchesetc)

• Able and willing to give and receive honest, balanced feedback

Problem-solving, analytical skills, and decision making

• Bright, ambitious, solution-oriented self-starter

• Able to effectively handle difficult and stressful situations with poise,tactand patience, whiledemonstratinga sense of urgency

• Able toanticipate,identify, and solve critical problems

• Flexible, self-motivated, proactive out-of-the-box, and critical thinker
  

Work management, organization, and planning

• Excellent organizational skills with strong attention to detail; efficient time management; able to prioritize work effectively

• Independently and proactively communicates issues, priorities, and objectives

• Able to thrive in a dynamic, fast-paced, demanding environment

Values and ethics

• Demonstrates competence andcharacter that inspires trust

• Ability to respect all BCG and client information as personal and confidential

Work environment

• Able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business in keeping with BCGs values and culture

• The ideal candidate must understand that client demandsaren'talways between 9-5 pm and be available/flexible where necessary

• Experience working successfully within a complex matrix-structured organization

• Able to understand and manage complex reporting relationships and incorporate multiple labor laws and cultures

Who You'll Work With

You will be working with clients, the BCG X Mer ch AI team peers and managers, product managers, BCG case teams, r etail er clients, practice area stakeholders, and BCG leadership.

Additional info

The first-year base compensation for this role is $99,000.

In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.That'szero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:

• Zero dollar($0) health insurance premiums for BCG employees, spouses, andchildren

• Low $10 (USD) copays for trips to the doctor, urgent carevisitsand prescriptions for generic drugs

• Dental coverage, including up to $5,000 in orthodontia benefits

• Vision insurance with coverage for both glasses and contact lenses annually

• Reimbursement for gym memberships and other fitness activities

• Fully vestedProfit SharingRetirement Fund contributions made annually, whether you contribute or not, plus theoptionfor employees to make personal contributions to a 401(k) plan

• Paid Parental Leave and other family benefits suchas elective egg freezing, surrogacy, and adoption reimbursement

• Generous paid time off including 12 holidays per year, an annual office closure betweenChristmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

• Paid sick time on an as needed basis

• Employees, spouses, andchildren are covered at no cost. Employeesshare inthe cost of domestic partner coverage.

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