Sr. IT Specialist - Patching Coordinator

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Sr. IT Specialist - Patching Coordinator is responsible for end-to-end coordination of Microsoft OS patching across enterprise endpoints and server environments. This role ensures the successful planning, testing, approval, and deployment of Microsoft Patch Tuesday releases and out-of-band updates. The position acts as the central liaison between IT Operations, Infrastructure Engineering, Security (TVM), and Lines of Business (LOB) to align patching activities with business requirements, minimize operational risk, and meet defined SLAs and compliance objectives.

This role is critical to maintaining security posture, system stability, and audit readiness across the enterprise.

This role is required to report to the Somerset, NJ location on a hybrid basis.

Role Description

Patch Lifecycle Coordination

• Coordinate the full Microsoft OS patch lifecycle (identification, risk prioritization, testing, deployment).

• Maintain patch calendars aligned to Patch Tuesday and zero-day patch cycles.

• Ensure adherence to defined SLAs and compliance requirements.

LOB Engagement & Coordination

• Partner with LOB application owners to define maintenance windows and testing requirements.

• Obtain business validation and sign-off prior to deployment.

• Communicate patch schedules, risks, and impacts to stakeholders.

• Act as the escalation point for business-impact-related patching concerns.

• Partner with the LOB for exception process handling.

Testing & Validation

• Coordinate pilot deployments and structure testing activities.

• Ensure validation of critical business applications before release.

• Document testing outcomes and enforce go/no-go decisions.

Change Management & Deployment

• Manage patch-related change requests within ITSM platforms (ServiceNow).

• Coordinate phased patch deployment (Pilot, Pre-Production, Production).

• Ensure rollback and contingency planning is defined.

Compliance & Reporting

• Track patch compliance across endpoints and servers.

• Develop KPI dashboards and executive reporting.

• Support audit and regulatory requirements.

Issue Management & Continuous Improvement

• Lead root cause analysis for patch failures.

• Drive remediation and continuous improvement initiatives.

• Partner with security teams for vulnerability remediation.

Cross-Team Coordination

• Coordinate across IT Operations, Engineering, Security, and GCC teams.

• Support critical patching events, including after-hours deployments.

• Ensure alignment across all stakeholders for patch cycles.

Behaviors and Competencies

• Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.

• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.

• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

• Business Acumen: Can analyze financial and operational data to make informed decisions.

• Conflict Resolution: Can mediate conflicts between individuals.

• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Skill Level Requirements

• Strong knowledge of Microsoft Windows operating system patching processes, methodologies, and associated tools.

• Advanced coordination and project scheduling capabilities.

• Strong stakeholder management and cross-functional collaboration skills.

• Ability to communicate technical information effectively to leadership and business stakeholders.

• Strong analytical and problem-solving abilities.

• Experience developing detailed patch reporting and performance metrics.

• Understanding of ITIL-based service management and change management processes.

• Ability to manage risk, prioritize competing activities, and drive execution in complex enterprise environments.

Other Requirements

• Completed Bachelor’s degree or equivalent work experience

• 10+ years of experience in IT Infrastructure and/or IT Operations.

• Strong knowledge of Microsoft Windows OS patching and related tools.

• Ability to manage and control scheduling activities.

• Strong stakeholder management and coordination skills.

• Ability to provide detailed patch reporting for senior leadership.

• Understanding of ITIL and change management processes.

Preferred Qualifications

• Experience working in large enterprise environments.

• Experience with vulnerability management tools.

• ITIL Foundation Certification.

The estimated annual pay range for this position is $70,000 - $90,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status