Bilingual Regional Operations Manager, Warehousing & Fulfillment

Job Description

Job Description

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services.  We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting, and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.     

General Position Overview

The Regional Operations Manager, Warehousing & Fulfillment, is directly responsible for the overall performance of the VAS Operations and all the employees reporting to them. This manager will have regular regional travel to visit sites as needed to ensure the following: safe work environment, exceptional sanitation, respectful and dignified treatment with all persons within the workplace, deliver quality performance through developing a culture where employees excel, relentlessly strive for improvement, anticipating issues and creatively solving problems and maintaining customer relations.

At Midwest Refrigerated Services, we are driven by our Midwest Values of: 

• Modesty
• Integrity
• Dependability
• Work Ethic
• Efficiency
• Safety
• Trust

It is the expectation that all employees exemplify these values.

General Accountabilities Include:

• Regular punctual attendance is a requirement of this position
• Knowledge of and adherence to all personal safety, food safety and food defense training and policies
• Ensure compliance to all MRS and regulatory policies & procedures
• Fair and professional treatment of all employees
• Develop and sustain positive customer, carrier & driver relationships
• Development of a high performing team
• Resolve customer, carrier & driver issues
• Ensure inventory accuracy
• Training of employees
• Driving process and performance improvement
• Ensure accessorial charge document completion
• Monitoring & adherence to benchmarking standards 
• Participates in the hiring and onboarding process
• Monitor and maintain proper staffing levels to plan
• Initiates and administers appropriate disciplinary actions when necessary
• Monitoring attendance, breaks and lunches
• Interface with other business units and across functions
• Back-up to the Crisis Management Team Leader, Recall Leader
• Back-up to supervisors and customer service functions
• Expected to work additional shift to cover office staff, Supervisors and General Managers PTO

Task Specifics:

• Nurture a safety minded culture
• Participate in incident investigations
• Maintain high sanitation standards
• Direct supervision of warehouse supervisors and employees
• Providing productive feedback to subordinates and establishing development plans
• Initiates and administers appropriate disciplinary actions when necessary.
• OS & D and claim investigation and resolution
• Identify WMS system issues and work with IT for resolution
• Participate in off-hours meetings and trainings
• Participate in budget planning and adherence to budget

Skills Required:

• Ability to work in a range of temperatures
• Ability to read/write in English and Spanish 
• Basic math/computer skills
• Ability to function & lead effectively in a team & fast paced environment 
• Ability to follow & give instructions effectively 
• Ability to safely bend and twist repeatedly 
• Ability to communicate effectively with all levels of management 
• Strong leadership, financial acumen, problem-solving abilities, and proficiency with business software.

Prerequisites:

• Minimum of 3-5 years of management experience in multi-site operations, logistics, or related industry. 
• Bachelor's degree in business administration, management, or related field preferred.
• Experience operating forklift or pallet jack(a plus)
• Previous experience managing teams in a warehouse environment (preferred) 
• Previous experience with RF controlled inventory systems 
• Previous experience handling food products (a plus) 
• HACCP Certification

Performance Measurements:

• Accident and Injury frequency
• BRC audit rating
• Satisfactory regulatory and customer audit results
• Operation performance metrics per customer agreements
• Employee training goals
• Employee productivity 

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply.  Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.