0000000460.QUALITY ASSURANCE ADMINISTRATOR.JUVENILE DEPARTMENT

Quality Assurance Program Manager

Develops, implements and administers a quality assurance program to include developing quality management tools, monitoring quality, conducting audits, resolving programmatic issues, and ensuring compliance with established policies, procedures and all mandated federal, state and local laws and regulations. Management Scope: Trains and supervises exempt and non-exempt staff.

Responsibilities

1. Coordinates quality management monitoring reviews and audits of all program activities to ensure compliance with applicable federal, state and local laws and regulations.

2. Designs and implements a quality management monitoring system, collects data, maintains records and generates reports.

3. Works in collaboration with staff, other departments and external agencies in resolving programmatic issues or creating corrective action plans related to any identified compliance discrepancies.

4. Researches state and federal regulations, recommends changes in program activities, coordinates the creation and update of applicable policies and procedures and monitors compliance.

5. Hires and trains staff, coordinates work assignments, evaluates performance, and initiates disciplinary actions, if necessary.

6. Solicits and secures donations for the improvement and benefit of the program.

7. Assists with the development of training materials and presentation of training sessions related to quality management and compliance.

8. Performs other duties as assigned.

Qualifications

Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Education, Business Administration, or in a job related field of study. Three (3) years of direct professional work related experience.

Special Requirements/Knowledge, Skills & Abilities: Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments, and the general public. Must possess a valid Texas Driver's License, with a good driving record. Physical/Environmental Requirements: Standard office environment. Ability to travel to various work site locations. An employee may be transferred to another department, shift, location, or facility based on the needs of the Department. Working in a 24-hour facility may make the employee subject to working mandatory overtime or remaining on duty and working all, or a part of, an additional shift ("double shift"). The incumbent is / may be considered to be 'essential personnel' subject to being held over or called back to a work location or alternate site at all times. When required, you will be notified by your supervisor. Must be at least 21 years of age (for applicable positions) and must pass all portions (physical/written) of the Juvenile Academy to continue employment or all standards related to PREA and Ethics for specific positions.