Service Coordinator

KPI’s Efficiency (Budget Vs. Actual Field Hours) Operational Efficiency (Days Since Last Labor to Invoice) OT Rate Reports to: Regional Manager Duties & Responsibilities Scheduling – Maximizing output of department Auditing all reports no later than the next business day Confirming scheduling with end users and Field Operatives Source and track supplies needed to complete work Assemble job information for billing Retrieve Purchase Orders from customers Assist with Compliance activities and 6S Audits Qualifications 1 to 2 years of experience in a customer service role. High school diploma or GED required. Previous work experience in Manufacturing or Automotive industry required. Related keywords: service advisor, automotive, service writer, automotive service advisor Demonstrates strong interpersonal and customer service skills. Maintains professional but friendly demeanor. Possesses knowledge of overhead material handling & rigging industry. Demonstrates strong organizational skills. Able to read and interpret service statements and work orders. Communicates clearly and effectively. Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology. Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes. Exhibits ability to remain calm and polite when dealing with frustrated customers. Possesses basic computer skills and is familiar with MS Word and Excel. Manages time efficiently. Physical Ability Requirements Ability to work in an office environment sitting and standing. Visiting customer’s sites that includes: #J-18808-Ljbffr Metropolitan Crane & Hoist Co