Fitness Operations Manager

Location: Watt Plaza - Los Angeles, CAPay Transparency: $25.00 - $30.00 per administrative hour (DOE; 30 hours per week) + $26.00 - $45.00 per hour for personal training services and/or group fitness class delivery (DOE; up to 10 hours per week); Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.Role and ResponsibilitiesThe Fitness Operations Manager is an important leadership position and will be responsible for the oversight of fitness center. The Fitness Operations Manager is responsible for carrying out Active Wellness commitment to service its members in the best fitness environment possible with the friendliest staff, most educated trainers, cleanest facility, most ethical business practices and state of the art equipment. This person is responsible for achieving club objectives by developing a quality environment, meeting, or exceeding financial projections, overseeing ancillary program sales and program delivery. In addition, the Fitness Operations Manager is responsible for being fully knowledgeable about operations and emergency procedures while supporting policies and procedures established by Active Wellness and our client partner.Specific ResponsibilitiesEssential FunctionsAchieve financial performance results through the development and implementation of fitness programs and services that create an exceptional member experienceEnsure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.Create and deepen relationships with members and enhance their sense of belonging and community within the club.Develop systems that deal with member issues proactively and in a timely, professional manner.Provide mediation between members/staff, members/members and staff/staff. Use good judgement in ensure appropriate conflict resolution.Maintain and process all paperwork associated with members, staff and/or club operations and ensure information is entered in the appropriate systems accurately.Assist in the ordering of supplies within budget guidelines.Report on P&L including payroll, revenue, and expenses, facility maintenance orders and member enrollment and utilizationSupport and manage team members; interview, hire, train, and coach all staff to hit monthly and yearly goals.Cultivate and lead a positive, team-centered work environmentReview and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanismsAdministrate and process all semi-monthly payroll time sheetsHire, train, manage, and develop a high quality team of fitness professionals in a way that enables them to reach their full potential as well as meet company service standardsEnsure that all members of the fitness team keep current with the appropriate certifications (i.e. PT, CPR/AED) they need for their role and maintain all paperwork associated with those certificationsWork directly with client liaison contacts to carry out contract scope of workAdminister emergency care to members and guests in need of assistanceConduct new employee and quarterly staff safety trainingsOther duties and responsibilities as assigned by supervisorOther Functions:Uphold Active's written policies and proceduresAssist Regional Manager in creating yearly budgetComplete and follow up on facility work orderConduct quarterly staff meetingBe knowledgeable about all programs and activities offered by Active WellnessPerform routine maintenance of fitness equipmentAttend Active Wellness site meetings and trainingsHandle injury and illness and security incident reportingQualification and Education Requirements:4-year college degree in fitness related field or certificate from accredited 2-year program at a university preferred2 yr. management experience in the fitness industry. Active Wellness employment is a plus.Experience in selling personal training and leading a personal training teamMind Body, G-Suite, Outlook, Excel and Microsoft programming experienceExperience in fitness and wellness environment, excellent communication skills, leadership and management skills, customer service oriented, results oriented, computer skills, ability to multitask, experience in leading a team and commitment to fitness industryMust be detail oriented, organized and highly responsive with a commitment to customer serviceStrong verbal communication skillsAED/CPR/First Aid CertifiedNational Personal Training Certification(s) and Group Fitness Certifications(s) required as well as modality specific certifications as required by role (if applicable)Proof of citizenship or legal statusSupervisory Responsibility, If Any:Fitness and Group Exercise Departments: including part-time personal trainers and group exercise instructorsPhysical and Working Conditions:Ability to take the responsibility for the health and safety of othersAbility to stand for several hours in a same shift; Ability to lift 25 lbsFitness club environmentMust follow CalOSHA and Active Wellness safety standardsBenefitsHealth, Dental and Vision Insurance (Full Time)Health Flexible Spending Account (Full Time)Paid Time Off (Full Time)Parking & Transit Flexible Spending Accounts401(k) (Eligible after 1 year of service + 1000 work hours)Legal Support PlanEmployee Assistance Program & Mental Health Support ServiceComplimentary Club Membership and Discounts on Active Products (where applicable)This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.Active Wellness LLC is an equal opportunity employer. #J-18808-Ljbffr Active Wellness Llc