Semiconductor Field Service Engineer III

Job Description

Job Description

Job Title:  Semiconductor Field Service Engineer III

Location: Malta, NY 12020
Job Type: Contract

Job Summary

We are seeking an experienced Semiconductor Field Service Engineer III to provide on-site installation, start-up, maintenance, troubleshooting, and repair support for semiconductor processing equipment.

The ideal candidate will have a strong background in semiconductor capital equipment, excellent troubleshooting skills, and the ability to work independently in a customer-facing environment. This role requires hands-on technical expertise, a strong commitment to customer success, and the flexibility to travel throughout the Northeast region as needed.

Key Responsibilities

Equipment Service & Support

• Perform on-site service, maintenance, repair, and start-up activities for semiconductor processing equipment.
• Diagnose equipment issues and implement effective solutions to minimize customer downtime.
• Install, replace, and configure equipment components and spare parts.
• Execute equipment modifications, upgrades, and engineering change orders.

Troubleshooting & Maintenance

• Analyze mechanical, electrical, and system-level failures.
• Conduct preventive and corrective maintenance activities.
• Ensure equipment operates according to manufacturer specifications.

Customer Support & Training

• Serve as the primary technical interface with customers.
• Train customer technicians and operators on equipment operation, maintenance, and best practices.
• Maintain strong customer relationships through professional communication and problem resolution.

Documentation & Reporting

• Complete service reports, maintenance logs, and technical documentation accurately and on time.
• Track service activities, parts usage, and equipment performance metrics.
• Communicate technical findings and recommendations to customers and management.

Team Collaboration

• Work closely with engineering, service, and management teams to resolve complex technical issues.
• Participate in continuous improvement initiatives and technical training programs.
• Adhere to company and customer site safety, security, and conduct standards.

Required Qualifications

Education

• Associate's Degree in Electronics, Engineering, or a related technical discipline required.
• Bachelor's Degree preferred.

Experience

• 4+ years of Field Service Engineer experience supporting semiconductor equipment.
• Strong background in equipment installation, maintenance, troubleshooting, repair, and start-up activities.

Technical Skills

• Excellent troubleshooting and problem-solving skills.
• Strong mechanical and electrical aptitude.
• Proficiency with hand tools, diagnostic equipment, and technical documentation.
• Thorough understanding of semiconductor equipment maintenance, repair, and installation processes.

Preferred Experience

Experience with legacy semiconductor equipment is highly preferred, including:

• ACT 8
• ACT 12
• MARKS
• LITHIUS

Soft Skills

• Excellent communication and customer service skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management abilities.

Physical Requirements & Work Environment

• Work in semiconductor cleanroom environments and confined spaces.
• Frequently stand, walk, bend, stoop, crawl, and climb stairs/ladders.
• Lift and carry equipment or components weighing up to 50 lbs.
• Walk up to or exceed 10,000 steps during 12-hour shifts.
• Work in elevated or restricted-access areas as required.
• Wear required PPE, including:
• Safety glasses
• Safety shoes
• Bump cap
• Cleanroom garments

Vision Requirements

• Close vision
• Color vision
• Peripheral vision
• Depth perception
• Ability to adjust focus

Travel Requirements

• Occasional overnight travel to customer sites, factories, and training facilities.
• Domestic travel throughout the Northeast region as business needs require.

NIT01

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).