Relationship Manager

Job Details Job Location: LUK - Troy, OH 45373 Position Type: Full Time Education Level: 4 Year Degree Salary Range: $80,000.00 - $90,000.00 Salary Travel Percentage: Up to 25% Job Category: Sales Relationship Manager, Private Aviation Partnership — Go Rentals On-site at our partner's operations center | OH Where private aviation meets the open road, someone has to make the handoff feel flawless. That someone could be you. Go Rentals is the preferred ground transportation partner for one of the most respected names in private aviation, and we're embedding a dedicated Relationship Manager directly within our partner's national operations center in Ohio. This is the rare role that sits at the intersection of two premium brands, where every reservation is a chance to turn a guest's "great" into "unforgettable." If you live for five-star service, thrive in fast-moving operations, and love being the person everyone trusts to get it right — keep reading. What you'll own Be Go Rentals' face inside the partnership — the trusted liaison between our national field network and our partner's Owner Services, Crew Logistics, and Flight Operations teams. Orchestrate real-time reservations for Owners, executives, and flight crews — including high-stakes, same-day requests where minutes matter. Curate VIP experiences: the right vehicle, prepped to preference, waiting before they even ask. Be the first call when something needs fixing — and the reason it gets solved fast. Drive the partnership forward, growing revenue and raising the service bar year over year. Who you are A relationship-builder with 3–5 years in luxury hospitality, premium guest services, aviation, or high-end ground transportation. Cool under pressure, sharp on the details, and energized by a room that never stops moving. A communicator who carries two premium brands with poise and discretion. Obsessed with anticipating needs before they surface. Why Go Rentals You'll work shoulder-to-shoulder with one of the most respected names in private aviation, representing a brand built on five-star guest service — in a role with real visibility, real ownership, and real impact. National company. Premium clientele. A seat at the center of the action. Full-Time Employee Company Benefits Medical Employer Paid Monthly Contributions to Dental (L) and Vision for individual FT employees $25,000.00 Basic Employee Life/AD&D Insurance for individual employees Short- & Long-Term Disability Insurance (for those in states where it is not offered through the state ie, California, Hawaii, New Jersey, and New York) for individual employees Employee Assistance Program Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney Identity Theft Assistance Services Pharmacy Discount Programs through CVS, Prudent RX & Good RX Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, and Hinge! 401(k) Retirement Program 2 Weeks of accrued Vacation with cash-out program after 1st year Generous Sick and Safe accrued time off program Paid Holidays (7) Paid Birthday off Cell Phone Pay of $40.00 a Month for hourly employees Employee Discounts for Auto Rentals (Friends & Family) View email address on click.appcast.io Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures) Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between! Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. Qualifications 3–5 years of experience in account management, hospitality, premium guest services, aviation/FBO operations, or luxury ground transportation, with a track record of managing VIP or high-net-worth clients. Internal candidates: a minimum of 12 months of experience as a Lead Carcierge or above. Demonstrated success owning a client or partner relationship, including service recovery and escalation resolution under time pressure. Exceptional written and verbal communication skills, with the poise to represent two premium brands in an executive aviation environment. Strong organizational and multitasking ability, managing concurrent real-time reservations and same-day changes with accuracy. Proficiency with reservation/CRM or dispatch systems and standard business software (Outlook, Excel). Available to work on-site at the partner's operations control center in OH, with flexibility for early, late, weekend, or holiday coverage aligned to flight activity. Active and unrestricted driver's license with a clear driving record. High school diploma or equivalent required. Preferred Qualifications Bachelor's degree in hospitality, business, aviation management, or a related field. Experience in private aviation, charter, or working alongside flight operations and crew logistics teams. Familiarity with service-level agreement (SLA) management, performance reporting, and quarterly business reviews. Background in luxury or 5-star service settings (luxury hotels, concierge, or high-end automotive). License Requirements Active and unrestricted driver's license in the assigned work state with a clear driving record. Current and valid auto insurance or proof of insurability. *Not an exhaustive list of requirements. Go Rentals is an EEO‑compliant employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or military status as a covered veteran in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr