Staff Supervisor

Staff Supervisor

As a Staff Supervisor, you will play a vital leadership role in supporting adults enrolled in the One Care program by overseeing a team of Care Coordinators who provide high-quality, person-centered care management services. You'll help ensure individuals with medical, behavioral health, and/or substance use needs receive compassionate support, meaningful community connections, and coordinated care that promotes stability, independence, and overall well-being.

A mission-driven organization and Certified Great Place to Work, recognized among the top employers in Massachusetts

The opportunity to make a direct impact on individuals with complex medical, behavioral health, and substance use needs

A collaborative and supportive leadership environment focused on teamwork, growth, and continuous improvement

A flexible work environment that includes community-based support, in-home outreach, and collaboration with providers and community partners

Ongoing professional development, leadership support, and opportunities for career advancement

A values-based culture centered on dignity, respect, inclusion, and person-centered care

Provide supervision, guidance, and leadership to a team of Care Coordinators to ensure high-quality service delivery

Ensure staff meet all contractual and program requirements, including outreach frequency, care plan completion, documentation, and productivity expectations

Support individuals served through telephonic, virtual, in-person, and community-based engagement as needed

Promote person-centered care by ensuring individuals are connected to appropriate healthcare, behavioral health, housing, employment, and community resources

Build and maintain strong relationships with providers, stakeholders, funding sources, and community partners

Facilitate regularly scheduled care team meetings and support interdisciplinary collaboration

Provide coaching, mentorship, and constructive feedback to staff while fostering accountability and professional growth

Identify safety concerns and support crisis intervention efforts in collaboration with program leadership and emergency services when needed

Support transitions from higher levels of care back into the community, including hospitalizations, emergency rooms, and detox settings

Ensure timely, accurate, and compliant documentation in accordance with program and funder requirements

Participate in leadership meetings, trainings, field shadowing, and ongoing professional development

Respond to emails and phone communications within one business day

Uphold agency policies, procedures, and BHN's mission-driven values in all interactions

You are a compassionate and motivated leader who thrives in community-based settings and is committed to empowering both staff and individuals served. You lead with empathy, professionalism, and a strong belief in person-centered, integrated care.

Build trust quickly and foster positive, respectful relationships with staff and individuals served

Lead with empathy, active listening, and a nonjudgmental approach

Are highly organized and able to manage multiple priorities effectively

Communicate clearly and professionally across diverse audiences and systems

Value teamwork and promote collaboration across disciplines and community providers

Provide supportive leadership, coaching, and accountability to help staff succeed

Embrace feedback and continuously seek opportunities for growth and improvement

Demonstrate cultural humility and a commitment to equity, inclusion, and culturally responsive care

Remain adaptable and open to change, innovation, and evolving workflows

High School Diploma or GED required; Bachelor's Degree in a related mental health field preferred

Minimum of 2 years' experience working in a human service field required

Previous management or supervisory experience preferred

Experience working with individuals with behavioral health and/or substance use disorders strongly preferred

Bilingual (Spanish/English) preferred

Knowledge of mental health, substance use, care management, and the intersection of medical and behavioral health systems

Knowledge of community resources and social determinants of health

Strong verbal and written communication skills

Familiarity with electronic health records (EHRs), email systems, and basic computer technology

Valid driver's license and reliable, legally registered vehicle available during working hours required

Full-Time Hybrid- Monday - Friday 8am-4:30p

Presence in the office and in the community is required.

$54k - $69K

At BHN, our leaders play a critical role in supporting both staff and individuals served through compassionate, person-centered care. As a Staff Supervisor, your leadership will help strengthen care coordination services, improve health outcomes, and empower individuals to live healthier, more stable lives within their communities.