E-Commerce Associate

E-Commerce Associate

Assists with daily E-Commerce operations, ensuring consistency, compliance, and achievement of sales and productivity goals. This position reports to the E-Commerce Manager.

Exemplary Duties / Responsibilities:

• Identify saleable items for Shop Goodwill.
• Research items, when necessary, could entail internet searches or reading available information from books or magazines.
• Photographs items, edits, crops, and downloads images to approved e-commerce platforms, as needed.
• Post the item for auction by providing an accurate description/information together with the corresponding minimum bid.
• Authenticate merchandise as needed.
• Keep an organized and accurate inventory of items posted.
• Assists with pulling items for re-listing.
• Assists in sorting, identifying and preparing items for photographing.
• Assists with filling items and maintaining the storage shelves.

Customer Service:

• Assists with answering customer inquiries either by e-mail or phone, including but not limited to:
  1. Shipping
  2. General merchandise
  3. Refunds
  4. Damages
  5. All other inquiries related to Shop Goodwill goods and services.
• Help facilitate shipment of items sold.

Shipping / Receiving:

• Prepares production invoices, records and store shipments.
• Attach identifying information to goods for shipment.
• Responsible for the safe working environment in shipping dock area and reporting all safety hazards to supervisor.
• Assists with loading trucks for deliveries.
• Transfers items to shipping from another area/department.
• Operates department equipment, i.e. Packsize box maker and shredder.
• Coordinates shipping activities with E-Commerce Lead and Manager.
• Assures proper rotation of stored donations.

Additional Duties & Responsibilities:

• Works overtime if required.
• Safeguards company property, including donated goods. Reports any incidents of theft or unauthorized possession, abuse or negligence of company property.
• Always act safely, following all safety rules and regulations.
• Follows all company policies and procedures.
• Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
• Uses good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Works with trains, and/acts as a good example for program participants receiving training at Goodwill.
• Assisting with onsite customer pick-ups.
• Ensures work area is a clean, orderly, and safe manner, which may include daily floor mopping and related tasks assigned.
• Responsible for assessing and evaluating merchandise on the receiving dock for product received and shipment to stores.
• Tracks target salvage, communicates any irregularities.
• Attends General Assembly, Department and Safety meetings.
• Performs other job-related duties as required.

Minimum Qualifications:

Education/Experience:

• 1 year of experience in a similar role

Knowledge & Skills:

• Must be able to operate a digital camera.
• Must be able to lift up to 50 pounds.
• Basic PC & related equipment proficiency.
• Knowledge and comfortability of Windows, DOS, Excel, Word, Internet and Outlook.
• Experience with photo editing software.
• Adobe Photoshop and Microsoft Applications preferred.
• Must be able to type 45 WPM.
• Outstanding written and verbal communications skills
• Ability to read and write fluently, with emphasis on correct grammar and spelling.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Proven social media working experience

Core Competencies:

• Safety & Compliance - Adheres to safety protocols, especially in the shipping dock, and complies with all operational guidelines.
• Problem Solving - Identifies issues in listing, shipment, or inventory processes and suggests solutions.
• Attention to Detail - Accuracy in product descriptions, image quality, and ensuring all inventory data is correct.
• Technical Proficiency - Ability to use e-commerce platforms (Shop Goodwill, eBay), digital photography tools, photo-editing software, Carrier (FedEx) website, and basic office tools (Excel, Word, Outlook).
• Customer Service Proficiency - Responds promptly and professionally to customer inquiries, resolves issues, and ensures customer satisfaction
• Organization Skills - Keeps inventory organized, manages the flow of goods for shipment, and ensures efficient handling of incoming/outgoing goods.
• Teamwork - Willingness to assist others and promote a supportive team culture.

This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.