Vice President High Net Worth Experiences

Job Description

As a  Vice President High Net Worth Experiences in our  High Net Worth Card team within Consumer and Community Banking , you lead the strategy and execution of premium partner experiences that deepen relationships with our cardmembers. You shape a differentiated experience portfolio, cultivate senior partner relationships, and bring programs to market through close collaboration with product, marketing, operations, finance, legal, and risk partners. Your work directly supports cardmember engagement, loyalty, and brand strength through memorable, well-run activations.

Job responsibilities

• Develop and manage a portfolio of premium cardmember experiences aligned to shared business goals and brand standards
• Identify, evaluate, and recommend experiential investments based on customer appeal, exclusivity, strategic fit, and return on investment
• Lead end-to-end activation planning and delivery, including program design, timelines, budgets, approvals, and post-event recaps
• Own partner relationship management, serving as a trusted advisor and primary point of contact for experience strategy and execution
• Source, negotiate, and manage relationships with luxury, cultural, travel, entertainment, and lifestyle partners
• Coordinate cross-functional stakeholders to deliver integrated experiences, including marketing, product, operations, finance, legal, and risk partners
• Oversee event logistics and production, including venue selection, catering, registration processes, staffing, and talent programming
• Manage external agencies, vendors, and production partners to ensure consistent quality, service, and operational excellence
• Guide development of marketing and event materials, including executive-ready presentations and attendee communications
• Establish feedback loops, track performance, and provide regular reporting and recommendations to senior leadership
• Continuously improve governance, processes, and experience standards to strengthen quality and scalability

Required qualifications, capabilities, and skills

• 8 to 12 years of leadership experience in premium experiences, luxury events, partnerships, or high-touch service for affluent clients
• Demonstrated success leading complex, client-facing programs with high standards for quality and service
• Strong partner management skills, including relationship building, negotiation, and performance management
• Proven ability to influence and deliver results through cross-functional teams in a matrixed organization
• Experience building business cases, managing budgets, and measuring program performance and return on investment
• Excellent communication skills, including executive-level presentations and concise stakeholder updates
• Strong operational discipline across planning, approvals, risk management, and event execution
• Vendor and agency management experience across creative, production, and event operations partners
• Ability to balance creativity with brand stewardship and consistent experience standards
• Ability to use artificial intelligence tools to accelerate development of marketing and event assets and improve production timelines
• Bachelor’s degree

Preferred qualifications, capabilities, and skills

• Advanced degree, such as a Master of Business Administration or Master of Science
• Experience serving high net worth and ultra-high net worth client segments
• Track record of building experience portfolios and scaling programs across multiple partners or verticals
• Strong governance, controls partnership, and process improvement experience
• Experience developing exclusive benefits or access programs that drive customer engagement and loyalty
• Strong strategic planning skills, including multi-quarter roadmaps and investment prioritization
• Comfort leading high-visibility initiatives with senior leaders and external executives

Optional additional Information

• This role may require flexibility to support events that occur outside standard business hours.
• Travel may be required based on partner and event needs.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.