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Customer Experience and Membership Advisor

$16 - $16.5 per hour

Velocitii

Live in Arizona, Florida, or Texas? Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. View our website to learn more and apply today! Starting pay is $16-16.50/hour with paid training Earn an additional $1.00/hour for any weekend hours worked! Pay increase after proven performance Annual bonuses and merit raises available Coverage includes you, your spouse or partner, and children ages 2-25. Just one more way Velocitii supports your well-being! Healthcare, life insurance, and 401(k) kick in the first of the month after hire After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual! Company-Provided Equipment We’ll set you up with everything you need to succeed—no equipment worries! Remote Work Work comfortably from home and skip the commute. Enjoy access to training, coaching, and mentorship to grow your career. Our client operates Monday-Friday 8:00 AM to 8:00 PM EST, and Saturday/Sunday 8:30 AM to 5:00 PM EST. As a Customer Service Representative, you’ll be the friendly voice our clients’ members rely on. In this fast-paced role, you’ll help customers with their classic auto insurance questions, resolve concerns, and make every interaction feel effortless. Put customers first and take action to improve their experience Follow on-call procedures and document every interaction Move quickly through multiple systems, dual monitors, and virtual desktops Meet program metrics and customer satisfaction targets Work within a highly structured role with set start/ends times and scheduled breaks Stay fully present and engaged throughout your shift 6+ months in a call-center experience 1+ year of customer service experience Knowledge of cars and/or interest in learning about cars Ability to navigate multiple computer systems Experience in a virtual desktop environment Distraction-free remote workspace High school diploma or GED Participate in virtual interviews using a computer with a working camera

Vacancy posted 1 day ago
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