Automotive Service Advisor

Service AdvisorChapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.Our Chapman BMW on Camelback location is hiring an experienced Service Advisor to join our high-performing service team. In this role, you will serve as the primary point of contact for service customers, helping guide them through maintenance and repair recommendations while delivering an exceptional client experience. Successful candidates are customer-focused, organized, collaborative, and thrive in a fast-paced environment.ResponsibilitiesGreet customers in the service drive and document vehicle concerns and requested servicesWrite accurate repair orders and confirm scheduled maintenance servicesAdvise customers on technician recommendations, repair needs, and maintenance optionsProvide estimates, obtain repair authorizations, and process customer paymentsMonitor vehicle repair progress and communicate updates throughout the service visitCoordinate closely with technicians to ensure timely and accurate service completionBuild strong customer relationships through outstanding service and professionalismQualifications2 years of experience as a Service Advisor/Writer at a luxury automotive dealership requiredStrong customer service and relationship-building skillsExcellent communication and interpersonal abilitiesStrong time management and organizational skillsSelf-motivated with the ability to achieve individual and team goalsValid Arizona driver’s license with a clean driving record requiredMust pass background check and drug screeningCompensation & PerksCompetitive Pay: Uncapped CommissionOpportunities for career growth and advancementSupportive, team-oriented workplaceEmployee discounts and assistance programsVolunteer opportunities and employee engagement programsClosed on SundaysBenefitsMedical, dental, and vision insurance401(k) with company contributionsLife insurancePaid time off and holidaysAccess to onsite nurse practitioners and wellness supportSubmit your application for consideration. Qualified candidates will be contacted regarding next steps.