Housekeeping/Janitorial

Description

Responsible for cleaning projects requiring advanced training and demonstrated skill; Inspects 
work performed in assigned building/property(s) and submits reports to the Supervisor. 
Positions may be indoors to maintain the interior of the community, outdoors to maintain the 
exterior, or a mixture of both.

Job Responsibilities
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job 
classification. Not all duties assigned to every position are included, nor is it expected that all 
positions will be assigned every duty. 
Cleans and services restrooms
Sweeps, vacuums, and mops floors and stairways
Gathers and disposes of waste materials by hand or with the use of powered equipment
Makes rounds of buildings and grounds at regular intervals as assigned; inspects doors, 
windows, and locks to see that they are properly and securely fastened; answers night 
telephone and doorbells
Locks and unlocks buildings
Observes appearances and conditions of premises and equipment; reports needed 
repairs, safety hazards, or conditions requiring outside vendor services
Dusts such items as blinds, furniture, file cabinets, and windowsills
Scrubs, strips, sanitizes, waxes, and buffs floors using powered machines equipped with 
rotating brushes
Polishes furniture, metal work, and chrome using appropriate cleaning and polishing 
compounds
Maintains an inventory of cleaning and toiletry supplies
Washes walls, ceilings, woodwork, windows, mirrors, and fixtures using both step and 
extension ladders 
Cleans grounds and parking lots of litter, glass, or other debris
Loads and unloads supplies, and moves heavy furniture and equipment using dollies, 
handcarts, or power equipment
Replaces light bulbs and fuses
May perform ground maintenance including removal of snow from sidewalks, salting 
walkways, mowing small areas of grass, trimming shrubs, etc., at an office site
Performs related work as assigned
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and 
ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet 
schedules. Notify supervision of unusual equipment or operating problems and the need for 
additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, 
communicate issues, obtain approvals, resolve problems and maintain specified level of 
knowledge pertaining to new developments, requirements, policies, and regulatory 
guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Supervisory Responsibility
None
Education & Experience
High school diploma or equivalency preferred
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty 
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or 
ability required. 
Previous custodial experience preferred
Effective written and verbal communication skills
Strong customer service, communication and interpersonal skills required
Ability to work within a team environment and independently
Tools & Equipment Used
Climb ladders and work at heights above ground level (maximum 3 ft).
Computer and peripherals, standard and customized software applications and tools, 
and usual office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by 
an associate to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the 
essential functions. Ability to lift 50 – 100 lbs following appropriate safety procedures; 
Work in an upright standing position for long periods of time; Crawl in small and tight 
spaces; 
Ability to work in different environmental working conditions (e.g. heat, cold, wind, rain); 
Walk and climb stairs; 
Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; 
Ability quickly and easily navigate the property/building as required to meet the job 
functions; 
Repeat various motions with the wrists, hands and fingers; 
Complete all required forms; Ability to respond to emergencies on a timely manner
The work environment characteristics are normal office conditions at an onsite community. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the 
essential functions. Hours over and above normal office hours will occur, including evenings, 
holidays, and some weekends. Schedule is subject to change based on business needs. 
Travel
None
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work 
performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive 
inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all inclusive job description; therefore, management has the right to assign or reassign schedules, duties and 
responsibilities to this job at any time.

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