Customer Service Representative - Insurance

Customer Service Representative - Insurance We are hiring full‑time Customer Service Representatives to join our industry‑leading Insurance Call Center team. If you are passionate about helping others and thrive in a fast‑paced, member‑focused environment, we want to hear from you! What We Offer Starting Pay: $23.00 – $25.00/hour Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided) Location Requirement: must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019 Training and Schedule Remote Training Schedule: Full‑time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am‑9:00pm Monday‑Friday, with occasional Saturday shifts between 9:00am‑7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on‑the‑job training), Saturday shifts between 9:00am‑7:00pm will include taking live calls. Remote Work Schedule (Post‑Training): Full‑time schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am‑9:15pm Monday‑Friday, and every Saturday between 9:00am‑7:15pm. One weekday off will be provided each week. Responsibilities Answer inbound calls and assist members with questions related to AAA memberships Deliver personalized, proactive solutions and recommend valuable products and services Engage with members using strong communication and a friendly, problem‑solving mindset Think quickly and critically to resolve issues—this is not a scripted environment Navigate multiple systems and tools while actively listening and multitasking Maintain a positive, can‑do attitude in a fast‑paced and evolving environment Participate in ongoing coaching and development to continually enhance your performance Work‑From‑Home Requirements Dedicated, quiet workspace without interruptions. Direct connection to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 100mbps download and 50mbps upload. Company‑provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. Qualifications Prior customer service experience (recent call center experience preferred) Spanish fluency is a plus! Excellent communication skills (written, verbal, and listening) Ability to multitask and navigate computer systems in real time Flexible, “can‑do” mindset and willingness to adapt to change High school diploma or GED Ability to pass a background check and drug screening Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019 Benefits Health coverage for medical, dental, and vision 401(k) savings plan with company match and pension Tuition assistance Floating holidays and PTO for community volunteer programs Paid parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services, and more) Equal Opportunity Employment AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify. #J-18808-Ljbffr AAA