Fraud Representative

Fraud Representative (Customer Service)

Do you have a passion for helping others? Looking for a Fraud Representative position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team!

Spectrum's Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem-solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.

Responsibilities

As a Customer Service Fraud Representative, your focus is handling various functions associated with fraud and abuse. You'll answer calls from both customers and non-customers as well as manual review calls. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR FRAUD REPRESENTATIVES ENJOY MOST

• Investigating and resolving customer issues
• Employing tools that detect and disrupt fraud schemes
• Evaluating and processing identity theft and customer validation claims
• Working on a wide variety of investigations

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Fraud or customer service: 1 year, Resolving difficult customer issues: 1 year
• Education: High school diploma or GED
• Technical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management
• Skills: Excellent written and verbal communication
• Schedule: Some travel required

Preferred Qualifications

• General knowledge of Fraud operations, policies, and procedures
• Ability to work independently while supporting a team environment
• Effective organization and time management when multitasking

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