Bilingual Loan Specialist

Regional Finance is hiring Bilingual Loan Sales Specialists to identify customer financial needs and provide lending solutions. The position involves sales performance, goal attainment, and customer impact while delivering friendly, fast, and affordable lending options. In the Role, You Will: Drive sales performance by efficiently managing a dynamic workflow and meeting productivity targets, ensuring timely, high‑quality service. Consistently exceed customer expectations by delivering ease, empathy, and encouragement—contributing directly to individual and branch revenue, conversion rates, and customer satisfaction goals. Develop and maintain strong customer relationships, guiding them through the loan lifecycle and presenting tailored financial solutions that support both customer needs and sales objectives. Own the full loan lifecycle, including repayment and collection activities, while maintaining accuracy, compliance, and operational excellence. Engage customers across multiple channels—phone, email, chat, and internal systems—to maximize outreach, connection, and sales opportunities. Demonstrate a goal‑driven, achievement‑focused mindset, consistently striving to exceed performance metrics and contribute to branch growth. Clearly educate customers on optional insurance products, ensuring they fully understand loan terms, features, and available benefits, supporting cross‑sell and product penetration goals. Minimum Qualifications High School Diploma or equivalent. Must pass drug screen, criminal and credit background checks. Valid Driver’s License and access to a dependable automobile with liability insurance coverage. Fluent in Spanish. Preferred Qualifications Previous experience in Sales, Collections, or Customer Service, ideally in a goal‑driven or commission‑based environment. Bilingual (Spanish). Benefits Competitive base pay (average $41,000, varies by location and cost of living). Monthly bonus eligibility. Promotion opportunities; training toward future Branch Manager roles. Medical, dental, vision, 401(k) benefits. Paid time off, paid holidays, paid parental leave. Employee assistance program for mental health and counseling. Comprehensive insurance products cross‑selling opportunities. Working Conditions This position works in an office providing consumer loan products in person and over the phone. Typical working hours are 8:30am to 5:30pm Monday through Friday, with some Saturdays required. Overtime may be required on an as‑needed basis at the discretion of upper management. Notice to California Applicants If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at Equal Opportunity Employer Regional is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). California Employee Privacy Policy Notice Regional Management Corp. respects the privacy of our employees’ personal information. Pursuant to the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), we provide California employees and job applicants with a privacy policy that includes comprehensive descriptions of our online and offline practices regarding collection, use, sale, sharing, and retention of personal information. #J-18808-Ljbffr