Environmental Control Systems Troubleshooting Specialist (Experience, Senior or Principal)

Environmental Control Systems Troubleshooting Specialist (Experience, Senior or Principal) Company: The Boeing Company Boeing Commercial Airplanes (BCA) is seeking an Environmental Control Systems Troubleshooting Specialist (Experience, Senior or Principal) in Seal Beach, CA. Systems Service Engineering is seeking an experienced troubleshooting specialist to join the 767 & Out of Production Propulsion and ECS Systems Service Engineering team. This fast-paced, dynamic team delivers exceptional, around-the-clock customer support—24/7, 365 days a year—ensuring our airline customers receive timely and effective technical solutions. In this critical role, you will serve as a key technical resource, directly addressing customer inquiries and advocating for their needs within Boeing. You will manage both urgent, short-term issues and longer-term, predictive proactive projects. Your work will involve independent research, as well as close collaboration with internal engineering teams, suppliers, and external partners to resolve complex environmental control system challenges. Primary Responsibilities: Monitor and identify potential in-service risks and issues, developing and executing mitigation plans to support a smooth and successful return into service. Review and verify Customer Support documentation, including the Aircraft Maintenance Manual (AMM) and Fault Isolation Manual (FIM). Create and update technical communications such as Fleet Team Digest (FTD) articles, Service Letters (SL), and Maintenance Tips (MT) to keep customers informed and supported. Apply troubleshooting expertise to investigate and resolve technical, operational, and quality issues with environmental control systems, primarily air conditioning and air supply/pneumatics systems, as reported by airline customers, using a variety of resources, including airline data, engineering databases, supplier information, and maintenance publications. Communicate effectively with airlines and internal stakeholders to address questions and reported problems. Evaluate event reports for potential safety concerns and take appropriate action. Lead and manage projects aimed at resolving fleet-wide issues and improving system reliability. Develop and deliver presentations on in-service issues to review boards, management, suppliers, and airline customers. Participate in support teams and provide on-site technical assistance at airline locations as needed. This position requires flexibility to support a fleet operating 24/7/365. Occasional off-shift work may be necessary to respond to emergent issues and participate in critical airline meetings outside regular business hours . Basic Qualifications (Required Skills/Experience): 6+ years of related work experience or an equivalent combination of education and experience Preferred Qualifications (Desired Skills/Experience): LEVEL 4: 10+ years of related work experience or an equivalent combination of education and experience LEVEL 5: 15 + years of related work experience or an equivalent combination of education and experience Aviation Maintenance Technician experience / A&P certificate Experience with troubleshooting environmental control system issues on aircraft Experience reading systems schematics Experience evaluating airline data, such as flight data, health monitoring data, and part reliability information Experience with environmental control systems, such as: Air supply / pneumatics, Air conditioning, Nitrogen Generation Systems (NGS), Electrical/electronic cooling, Live animal carriage, Cargo fire & smoke protection and/or Ground de-icing Experience collaborating across business units with mechanics, manufacturers, suppliers, customer, leadership Experience with My Boeing Fleet and the Boeing Communication System Familiarity with Boeing processes and drawing systems Experience collaborating across business units with mechanics, manufacturers, suppliers, customer, and/or leadership Experience with My Boeing Fleet and the Boeing Communication System Familiarity with Boeing processes and drawing systems Conflict of Interest: Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process” to all job descriptions moving forward. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Union: This is not a union-represented position. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations Summary Pay Range Experienced (Level 3): $101,150 - $136,850 Summary Pay Range Senior (Level 4): $126,650 - $171,350 Summary Pay Range Principal (Level 5): $156,400 - $211,600 Language Requirements: Not Applicable Education: Bachelor's Degree or Equivalent Relocation: This position offers relocation based on candidate eligibility. Export Control Requirement: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. 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