Developer

MSP Owner: Rob FintonLocation: Springfield, MODuration: 6 monthsSkill ID: 10658093Competencies: 6-8+ years experience IBM/HCL Websphere Commerce suite (Must have) Digital: Site Reliability Engineering (SRE) WCS developer/Sr developer skills Must have: Web Commerce Application Support experience Experience in supporting (L2) eCommerce platform (WCS 8.x) and enterprise applications. Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization.Role DescriptionJob Summary: We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.Required QualificationsTechnical Skills:3-5 years of experience in application support or technical support roles4+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platformsExperience with database technologies (DB2, Oracle, SQL Server) and basic SQL skillsBasic knowledge of Linux UNIX systems and command line operationsKnowledge of web technologies ( load balancers, web servers), Springboot and ReactJsExperience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutionsApplication Support Experience:Proven experience troubleshooting e-commerce application issues including but not limited to order processing and payment gateway failuresShopping cart and session management problemsProduct catalog and inventory synchronization issuesCache invalidation and performance optimizationExperience with scheduled job monitoring and batch process managementKnowledge of feed file processing and data integration workflowsUnderstanding of multi-tier application architectures and component interactionsOperational Skills:Experience with incident response and issue resolutionKnowledge of ITIL processes including incident, problem, and change managementAbility to work in 24x7 shift-based support environmentExperience with escalation procedures and vendor support coordinationKey ResponsibilitiesIncident Response Troubleshooting:Respond to production incidents and alerts within defined SLA timeframesPerform initial analysis for application performance and functionality issuesTroubleshoot order processing failures, payment gateway issues, and checkout problemsInvestigate and resolve cache-related issues affecting product data and pricingAnalyze application logs to identify patterns and resolve recurring issuesCoordinate incident response activities and communicate status to stakeholdersMonitoring Performance Management:Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)