Banker Trainer - Assistant Manager (Plattsburgh Region)

Job Description

Job Description

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Retail Banking team as:

Banker Trainer- Assistant Manager (Plattsburgh, Lake Placid, Saranac Lake Region)

This opportunity may be perfect for you if you have experience in:

> Strong Communication and Customer Service Skills

> Transaction Accuracy & Cash Handling

> Digital Proficiency & Problem Solving

> Training and Development Skills

About this position:

The Banker Trainer – Assistant Branch Manager is responsible for supporting branch management while leading the onboarding and training process for branch team members. The position combines operational oversight with a strong focus on employee development, ensuring team members are equipped with the knowledge, skills, and confidence to deliver exceptional customer experiences. In addition, the role reinforces a people-first culture while maintaining compliance with regulatory requirements and achieving branch performance goals. This is achieved by consistently supporting the development and growth of team members through coaching, responding to inquiries, safeguarding customer information, and detecting/preventing fraud. This role performs a variety of management duties while overseeing branch operations in the absence of the Branch Manager. The position works closely with the Regional Manager and Retail department to identify skills gaps and support targeted development.

Essential Job Functions:

> Facilitate the onboarding process, including systems, products and service standards for team members

> Monitor and analyze training progress for newly hired team members to ensure accuracy, knowledge retention, identify skill gaps, and coordinate supplemental training and development to strengthen performance and support employee retention

> Partner with the Branch Manager to develop and execute branch growth strategies and maintain a strong community presence

> Lead branch operations and serve as the primary management point of contact in the absence of the Branch Manager

> Provide coaching, mentoring, continuous training, and performance feedback to enhance employee performance and engagement

> Maintain up-to-date knowledge of and adherence to applicable Company policies and procedures, and federal regulations, such as the consumer protection laws governing loan origination

> Provide consistent, outstanding customer service by anticipating and reacting to customer needs

> Support sales efforts of Company; actively participate in cross-sell program and make

> Solicit new business while maintaining current customer relationships

> Oversee and adhere to requirements pertaining to branch security, fraud prevention, and Bank Secrecy Act; identify counterfeit currency and monetary instruments

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

> Associate’s degree or equivalent experience required

> 4 years of experience in Banking, Customer Service, or Retail sales preferred

> Obtain and maintain Nationwide Multistate Licensing System (NMLS) certification and Signature Guarantee certification within required timeframes, in accordance with regulatory and company requirements

> 1 year of supervisory experience preferred

Skills/Knowledge:

> Communication: Exceptional written and verbal communication skills in English; able to convey complex concepts clearly and professionally to customers, coworkers, management and other stakeholders.

> Customer Service: Demonstrated commitment to delivering high-quality customer service with a courteous, patient, and professional demeanor; skilled in active listening and assessing customer needs.

> Interpersonal & Relationship Skills: Strong interpersonal abilities with a focus on collaboration, engagement, and building trust with internal and external partners.

> Financial Knowledge: Solid understanding of banking products and services; knowledge of banking platforms preferred.

> Problem Solving & Decision Making: Sound judgement, creative thinking, and the ability to identify solutions that meet both customer and business needs.

> Sales & Referrals: Experience in sales, referrals, or promoting financial products to customers.

> Technical Proficiency: Proficient in Microsoft Office applications (Word, Outlook, Excel) and ability to effectively learn and utilize department specific systems and software.

> Training & Development: Prior experience training, coaching, or mentoring employees strongly preferred; ability to develop team members across varying experience levels, fostering growth and confidence

Physical Demands and Work Environment:

> Ability to remain in a stationary position, often standing, for prolonged periods of time

> Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations

> Ability to move, lift, carry cash bags, coin boxes, and branch equipment up to 30 pounds

> Travel to various branches as needed; travel can be completed by car, public transportation, or other reasonable means. Ability to travel is required to maintain client relationships and support business objectives.

> Ability to participate in rotational Saturday schedule to provide branch support

Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

> Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

> Medical, Dental, and Vision Insurance and Flexible Spending Plan

> Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

> Education and Tuition Reimbursement

> Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $22.50 - $28.00 an hour commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

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