Relationship Banker

Pay Range: $18.50 - $23.42 Role Overview The role of the Relationship Banker is to deliver high quality customer service and responsiveness while providing consultative customer service to ensure both internal and external customer needs are met. The individual will be responsible for efficient and timely processing of moderate to complex transactions and other services in accordance with policy and procedures. They will also handle accurate opening and processing of all new deposit account types and consumer lending transactions. The Relationship Banker will educate customers and refer & cross‑sell appropriate products and services that meet the customer's needs. Interaction may be in person or over the telephone. Education and Experience High School Diploma or Equivalent Minimum one year experience in related banking positions preferred. Previous customer service, sales and consumer lending experience preferred. Skills and Abilities Proficient reading, writing, communication and mathematical skills Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports Ability to identify and analyze situations and/or information using certain criteria and resolve issues and problems Ability to approach, identify, and have in-depth conversations with customers and identify needs and opportunities Organizational, interpersonal and customer relation skills including problem solving and decision making skills Ability to function in a fast paced, ever‑changing environment Ability to work well with people as a team Proficient computer skills Unique Job Characteristics and Requirements Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval. (Ability to obtain NMLS Certification is preferred but not required) Responsibilities 45% Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including routine and non‑routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms, reports, daily vault balancing and completion of the branch audit. Will adhere to security measures and controls to minimize any potential losses to the company. May have the authority to provide necessary system overrides as required at the discretion of the Branch and Market Manager. 45% Provides a consultative customer service approach to ensure a clear understanding of the customer needs vs. wants to deliver viable solutions. Engages in referral and relationship management in accordance with established objectives and goals. Provides services to customers, including but not limited to all types of deposit account opening, consumer lending transactions and referring customers to appropriate business partners. Has a working knowledge of lending, including ability to discuss credit reports, credit scores, etc. Conducts sales and service calls to existing and potential customers. Takes ownership to resolve customer issues and complaints while delivering a high level of responsiveness. 5% Participates in community events that support efforts with the Community Reinvestment Act CRA. 5% Performs other duties as assigned which may include providing guidance and conducting training for other employees. Physical Requirements Communicate effectively with internal and/or external customers. Stationary 50% of time. Move about within or between locations. Bend, twist, crouch, squat. Move objects to maximum 20lbs. EEO Statement We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is an equal opportunity employer and fully supports a diversified environment. #J-18808-Ljbffr