Regional Director of Operational Excellence

Regional Director Of Operational ExcellenceExpand Access. Strengthen Leadership. Transform Hospice Care.We are seeking a Regional Director of Operational Excellence to join our leadership team and play a pivotal role in developing hospice branch operations, orientation processes, and quality care delivery. You will partner directly with clinical and administrative leaders to strengthen local teams, support regulatory readiness, and ensure hospice services meet the highest standards of excellence.This role requires regular, in-person travel across assigned branches and reports to the Vice President of Operations.As Regional Director of Operational Excellence, you will:Serve as a strategic advisor and mentor to branch leaders, ensuring alignment with operational and clinical standardsProvide hands-on support with onboarding, coaching, and retention of new leadersConduct on-site visits and audits, identifying opportunities for education, training, and process improvementCollaborate with leadership teams to promote clinical compliance, high-quality patient care, and staff engagementCoordinate with regional leaders, medical directors, and corporate staff to implement operational best practicesSupport preparation and readiness for inspections, licensure, and accreditation surveysServe as a resource for regulatory updates, clinical systems, and policy complianceLead hospice quality assurance and performance improvement (QAPI) activitiesParticipate in patient care coordination and hospice service delivery reviews across varied settingsTrack in-service training compliance and support professional development across the regionAbout YouWhat You'll Bring:Registered Nurse (RN) with active, unencumbered license in your state of residenceMinimum of five years' operations or leadership experience, with at least three years in hospice preferredStrong communication, coaching, and leadership skillsCPR certificationWillingness and ability to travel regularly throughout assigned regionPreferred (Not Required):Bachelor's degree in nursing or a related fieldRegional or multi-site leadership experience in hospice or healthcareExperience with training development, team education, or clinical integrationKnowledge of hospice compliance, quality metrics, and regulatory frameworksFamiliarity with HomeCare HomeBase or similar EMR systemsSpecialized Knowledge/Skills:Strong understanding of state/federal healthcare regulationsAbility to review financial metrics and operational performanceExcellent time management, prioritization, and follow-through skillsComfortable working independently while collaborating cross-functionallyAbility to manage data, deliver reports, and drive field-level executionLicense & Certifications:Active RN license (required)Valid driver's license and automobile liability insuranceCPR CertificationTechnology & Tools:Intermediate Excel skillsBasic PowerPoint skillsExperience navigating electronic systems, EMRs, and compliance toolsWe OfferBenefits for All Associates (Full-Time, Part-Time & Per Diem):Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance FundAdditional Full-Time Benefits:Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC)Apply now and lead the way in creating consistent, high-quality hospice operations that make a difference in every community we serve.LegaleseThis is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplaceLocationGentiva HospiceOur CompanyAt Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.Our nationwide reach is powered by a family of trusted brands that include:Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia HealthWith corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.