Product Owner, Enterprise CRM (SalesForce)
SGA Inc.
Product Owner, Enterprise CRM
Software Guidance & Assistance, Inc., (SGA), is searching for a Product Owner, Enterprise CRM for a contract assignment with one of our premier Sport/Entertainment clients in Purchase NY. Department: Digital Strategy Locations: Orlando, FL; New York, NY; Westchester, NY preferred, Remote for ideal candidate.
The CRM Product Owner manages the roadmap prioritization, and that quality of execution is delivered for the multi-year CRM transformation. Reporting directly to the MD, Head of Digital Strategy, this role takes strategic direction from leadership and translates it into an actionable product backlog. In this matrixed role, you will serve as the functional lead for a dedicated CRM delivery triad. You will collaborate closely with a CRM Program Manager and a CRM Business Analyst to deliver clean Salesforce solutions, prioritize data integration pipelines, and manage external implementation vendors.
Key Responsibilities
- Backlog Management & Triad Leadership
- Salesforce Optimization & Integration Roadmap
- Vendor & Systems Integration
- Compliance & Quality Assurance
Qualifications
Experience: 5+ years managing enterprise CRM products, agile backlogs, or technical projects (Salesforce experience required). Migration & Consolidation: Proven experience leading large-scale CRM consolidations or legacy platform migration projects. Vendor Management: Success managing deliverables, timelines, and contract scope with external systems integrators and consultants. Matrix Collaboration: Experience working within matrixed organizations, successfully collaborating across distinct reporting lines. Tooling Proficiency: Strong proficiency using Jira and Monday.com to track and expose high-volume technical backlogs. Resourcefulness: Ability to drive scale through process automation and smart prioritization within a lean team environment. Education: Bachelor's degree in business, IT, Marketing, or a related field.
Key Performance Indicators (KPIs) Backlog Health: A clearly prioritized, fully visible 12-month CRM delivery roadmap. Milestone Execution: On-time delivery of data integration phases and scheduled legacy system migrations into Salesforce. Vendor Efficiency: External projects delivered on scope with zero budget creep from unauthorized customizations. Matrix Synergy: Smooth collaboration with the CRM BA and PM, maintaining steady project velocity and minimizing friction
SGA Inc.$50k
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