Customer Service Representative

Job Description

Job Description

Robert Half is seeking a friendly, professional, and solutions-oriented Customer Service Representative to join a local team. In this role, you will serve as the first point of contact for customers, helping to address inquiries, resolve issues, and ensure a positive customer experience. The ideal candidate is an excellent communicator who thrives in a fast-paced environment and is committed to delivering outstanding service.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer concerns efficiently and professionally
• Provide accurate information about products, services, policies, and procedures
• Maintain detailed and accurate customer records in CRM or other systems
• Escalate complex issues to the appropriate department when needed
• Process orders, returns, exchanges, or service requests
• Follow up with customers to ensure issue resolution and satisfaction
• Collaborate with internal teams to improve service quality and customer outcomes

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1+ years of customer service experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Proficiency with Microsoft Office and customer relationship management systems
• Ability to multitask, prioritize, and remain calm under pressure
• Strong attention to detail and organizational skills

Apply online today!