Human Resources Generalist

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary The Human Resources Generalist serves as the first point of contact for employees, applicants, supervisors, and visitors seeking HR assistance. This position provides exceptional customer service while performing a variety of administrative and operational HR functions including recruitment support, onboarding tasks, employee records administration, leave and benefits support, payroll processing, and responding to routine HR inquiries. The position applies HR policies, maintains confidentiality, and ensures accurate processing of HR transactions while supporting compliance with employment laws and College policies. This is an on-site position located in Wausau, WI.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Customer Service and Administrative Serve as the first point of contact for employees, applicants, supervisors, and visitors. Answer phones and greet visitors in a professional and welcoming manner. Respond to routine HR questions or direct inquiries to the appropriate HR team member. Provide excellent customer service while maintaining confidentiality. Monitor and respond to inquiries received through the shared HR inbox. Monthly reconciliation of bills/invoices and timely and accurate processing of payments. Research and draft communications, prepare reports, and track data as directed.

Recruitment, Onboarding and Offboarding Post job openings, process background and reference checks, prepare offer letters in Workday, and complete pre-employment administrative activities. Support the onboarding process by completing Form I-9 employment verification, collecting required employment documentation, taking employee badge photos, and ensuring new hire records are accurately processed in HR systems. Facilitate the offboarding process, including completing exit documentation, processing final payroll adjustments, and coordinating with IT and Facilities to deactivate employee access (e.g., badges, keys, and system credentials). Provide departing employees with information on final pay, benefits continuation (e.g., COBRA), and other separation-related details to ensure a smooth transition.

Benefits and Leave Respond to routine inquiries on employee benefits and provide support during open enrollment. Assist employees with Family and Medical Leave Act (FMLA) requests by providing necessary paperwork, reviewing submissions, and approving leave in compliance with federal regulations.

Policies and Record Keeping Conduct research, maintain confidentiality, and ensure compliance with federal, state, and local employment laws and regulations. Review policies and practices to maintain compliance and ensure updates align with recommended best practices. Maintain HR and employee files and records in document imaging software, including scanning and saving documentation. Utilize Workday, the Human Resources Information System (HRIS), to maintain and update employee data.

Payroll Process and finalize payroll, including reviewing timesheets, processing adjustments, reconciling payroll data, administering garnishments and taxes, transmitting payroll files to the bank, and completing all required post-payroll processing and reporting.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. Education: Associate's Degree (or Equivalent) Associate degree in Human Resources, Business Administration, or a closely related field; Bachelor's degree preferred. Experience: 3 Years Additional Experience Information: Proven ability to multitask effectively, supported by strong time management skills and a track record of high productivity. Working knowledge of Human Resources Information Systems (HRIS), with experience in Workday, ADP, or ImageNow/Perceptive Content (document imaging) preferred. Strong organizational and critical thinking skills, with a high level of accuracy and attention to detail. Ability to prioritize tasks and perform effectively in a fast-paced environment. Demonstrated strong work ethic, positive attitude, and initiative, with the ability to make recommendations within the scope of authority. This position routinely handles confidential employee information and requires the ability to exercise discretion, maintain confidentiality, and demonstrate sound judgment in all interactions.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential. Language Skills: Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups. Math Skills: Ability to add and subtract numbers using basic units of measurement. Reasoning Ability: Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions. Technical Skills: Ability to manage and track document changes; create, modify and format templates and files; ability to use multiple computer screens and multitask in several computer applications. Customer Service Skills: Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Other Requirements N/A Physical Requirements

Carrying/Lifting 10-25 lbs: Low Carrying/Lifting 25-50 lbs: N/A Carrying/Lifting >50 lbs: N/A Sitting: High Standing/Walking/Climbing: Low Squatting/Crouching/Kneeling/Bending: Low Repetitive Hand/Foot Movement: High Pushing/Pulling/Reaching Above Shoulder: Low Work Environment Indoor/Office Work Environment: High Outdoor Weather Conditions: N/A Irritated or Agitated Individuals: Low Hostile or Violent Individuals: N/A Hazardous Fumes/Odors/Toxic Chemicals: N/A Confined Spaces (as identified by OSHA): N/A Work-Related Travel: Low Smell Requirement: N/A Specific Vision: High Hearing: High Taste: N/A

Northcentral Technical College (NTC) is the place to be and it’s the “College that Cares.” NTC provides students with career preparation in some of the fastest-growing fields and is a leading 2-year post-secondary institution with a history of innovation and growth in a dynamic setting. Our employees will tell you why they love working here, and check how our Total Rewards match our culture! Our main campus is in Wausau,WI, with five regional campuses located in Antigo, Medford, Phillips, Spencer, and Wittenberg. In addition, NTC has a Public Safety Center of Excellence in Merrill, Agriculture Center of Excellence in Maine, and Wood TechnologyCenter of Excellence in Antigo, and every day we bring students one step closer to making their dreams a reality. Whether you are pursuing one of our 150+ associate degrees, technical diploma, or short-term certificate programs, or simply taking a course to give you that competitive edge, a brighter future awaits you at NTC!