Service Operations Manager

Job Description

AESC is looking to add a Service Operations Manager to our team remotely.

• Full-Time
• Remote

About AESC US LLC

AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.

AESC Mission

Our mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact.

About The Role

We are seeking an experienced Service Operations Manager to oversee all aspects of service operations for utility-scale energy storage systems. This role is responsible for managing spare parts inventory, warranty requirements, long-term service agreement (LTSA) obligations, and warehouse operations. The Service Operations Manager will ensure efficient processes, compliance with contractual commitments, and timely delivery of parts and services to support customer satisfaction and operational excellence.

What You Will Do

• Manage spare parts inventory, procurement, and distribution to support service and maintenance activities.
• Oversee warranty administration, including claim processing, documentation, and compliance with manufacturer and customer requirements.
• Ensure fulfillment of LTSA obligations, including scheduled maintenance, parts availability, and performance guarantees.
• Coordinate warehouse operations with our internal logistics team, including receiving, storage, and shipping of parts and equipment.
• Develop and maintain accurate records for inventory, warranty claims, and LTSA performance metrics.
• Collaborate with service teams, engineering, and procurement to forecast parts demand and optimize inventory levels.
• Implement process improvements to enhance efficiency, reduce costs, and improve service delivery.
• Ensure compliance with safety standards, quality requirements, and regulatory guidelines in all operations.
• Prepare regular reports on inventory status, warranty performance, and LTSA compliance for senior management.

Qualifications

What You Need

• Bachelor’s degree in Supply Chain Management, Business Administration, Engineering, or related field (or equivalent experience).
• 5+ years of experience in service operations, inventory management, or supply chain roles; experience in energy or industrial sectors preferred.
• Strong understanding of warranty processes, contractual obligations, and service agreements.
• Proficiency with inventory management systems, ERP platforms, and Microsoft Office applications.
• Excellent organizational and analytical skills with attention to detail.
• Strong communication and collaboration skills for working with cross-functional teams and external partners.

What is “Nice to Have”?

• Experience managing LTSA programs and spare parts logistics for complex systems.
• Knowledge of energy storage systems, renewable energy technologies, or large-scale industrial equipment.
• Familiarity with warehouse safety standards and best practices.
• Understanding of cost optimization strategies in service operations.

What We Offer

Welcome to AESC, supporting our state-of-the-art Gigafactories, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package. In addition, we provide a range of valuable benefits, such as 401K, and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.

• An inclusive and diverse work environment that fosters and encourages professional and personal development.
• Highly automated, clean, safe, and temperature-controlled production environment
• Medical, Dental and Vision Insurance
• HSA and Flexible Spending Accounts
• 401K with company match
• Life Insurance (Company paid and additional voluntary life available)
• Paid Vacation and 14 Paid Holidays
• Short term and long-term disability coverage (Company Paid)
• Tuition reimbursementCompetitive base salary with performance-based incentives. Salary range: $105,000-$132,000/annual.
• Opportunity to lead service operations for cutting-edge energy storage projects.
• Comprehensive training and career development opportunities.
• Full benefits package including health insurance, retirement plan, PTO, etc.

Application Process

Even if you don't meet every requirement listed, if you believe this role suits you well, we encourage you to apply. Your application gives us the opportunity to learn more about you and explore potential fits within our team.

Following the submission of your application, we are committed to providing timely responses to all applicants, though response times may vary depending on the volume of submissions. If you do not receive an immediate response, please rest assured that this in no way reflects on the quality of your candidacy. Your application will be retained in our files, and we may reach out to you for future roles that align with your skills and interests. As our organization experiences rapid growth, we appreciate your patience in this process. We are actively working each day to enhance our application procedures to ensure a smoother and more efficient experience for all applicants. Thank you for your understanding and enthusiasm for joining our dynamic team.

Equal Employment Opportunity

At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
• Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.
• Ability to work in warehouse environments and occasionally lift light to moderate objects.
• Comfortable conducting inventory checks and inspections in varying conditions.
• Strict adherence to OSHA requirements and company safety protocols.
• Use of appropriate PPE when in warehouse or operational areas.

Work Environment

The work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.

Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.