College Navigator

About Evergreen Goodwill


Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Job Title: College Navigator

Salary Range: $53,000 - 55,000

FLSA Status: Salaried, Non-Exempt

Location: Snohomish County Job Training Center (near Everett Goodwill)

*NOTE: This is a grant-funded position for which funding is currently set to expire in June 2028. It is possible for the funding to be renewed for an additional 1-2 years after this date. When the grant-funded position ends, Goodwill will work to share information about other available Mission positions for which the employee can apply.*


About the Position

The College Navigator's goal is to facilitate the enrollment of adult learners into college-level credential programs and connect them with resources to support their academic and personal success. The College Navigator is responsible for providing resource navigation, academic guidance, and support services to ELEVATE participants.


The staff will support students in their transition to post-secondary education. Support will be provided through the facilitation of barrier reduction, support navigating and completing workshops and labs, goal mapping, and on-going check-ins from initial contact to further education.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Student Support

• • Use a resource navigation model to increase enrollment and program completion of college level credentials.
  • Assist students with resolving academic and financial difficulties, navigating college entry processes, and accessing community-based resources.
  • Develop and implement student success programs and outreach activities, including in-person and online workshops/orientations.
  • Create and lead resource and empowerment workshops and one-on-one coaching, including outreach and coordination with other community-based resources.
  • Assist in completing college applications and financial aid applications and refer students to alternative funding sources.
  • Assist students in understanding financial aid offers and how to budget college aid.
  • Maintain regular communication with students through various methods including phone, email, mail, and in-person meetings.

Data Tracking

• • Capture clear and accurate case notes of all significant interaction in company web- based resource navigation platform in a timely manner, maintaining orderly, complete, and up-to-date files of assigned caseload.
  • Assist in generating reports required by Goodwill, community partners, college, and/or state agencies.
  • Capture and preserve documentation of all project-related expenditures in a clear, organized, and timely manner.
  • Attend regular meetings with the Washington Student Achievement Council to report progress.

Program Coordination

• • Collaborating with internal and external partners to develop strategies supporting students and program objectives.
  • Support ELEVATE students through coordinated efforts to award credit for prior learning and transition students to credential programs at Everett Community College.
  • Coordinate with Everett Community College's Academic Credit for Prior Learning
  • Specialist to assist Regional Challenge grant students.
  • Participate in continuous program improvement planning, recommending initiatives to enhance program outcomes and advocating for program expansion.
  • Ensure compliance with all policies, guidelines, and regulations related to Regional Challenge Grant (RCG).
  • Strategize and coordinate with Everett Community College and other internal and external partners to improve services, leverage resources, and assist students in reaching their educational and employment goals.
  • Attend required regular internal and external meetings and trainings, and develop and deliver presentations.
  • Provide referrals to Evergreen Goodwill programming for job search advice, resume development, interview practice, and assistance to students on an as-needed basis.

General Duties

• • Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
  • Perform other duties as assigned to support departmental operations and meet the needs of the grant.

Position Requirements: Qualifications under the Americans with Disabilities Act (ADA)

To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and Experience

• • Associate's degree in Education, Counseling, Social Work, or a related field (or equivalent combination of training and experience).
  • Lived experience and international experience considered in lieu of more traditional, U.S. achieved credentials.
  • Two years of experience in student support services, case management, social work, human services, or a related area (ex. adult education/training, apprenticeship, or workforce development.)

Demonstrated Knowledge, Skills, and Abilities

• • Strong interpersonal communication skills, both oral and written.
  • Intermediate to advanced proficiency with Microsoft Office and Google Suite, database management platforms, and video conferencing.
  • Demonstrated ability to complete work accurately within deadlines.
  • Knowledge of local community resources and agencies.
  • Ability to communicate and work effectively with students from a variety of economic, cultural, and ethnic backgrounds, physical and mental abilities and sexual orientations and those with limited English skills.
  • Must demonstrate a high level of commitment to equity and non-discrimination in practice and execution of duties.
  • Ability to always practice confidentiality.
  • Ability to work independently and as part of a team. Ability to make good decisions without on-site supervision.
  • Remote and occasional evening and weekend work required.
  • Must be able to meet travel requirements of up to 25% of work time locally and statewide.
  • Must have valid driver's license and proof of insurance.

Physical Abilities

• • While performing the duties of this job, the employee will be required sit or stand for long periods of time, communicate with other employees by talking and hearing and to operate computer systems.
  • Able to safely lift/push/pull up to 25 lbs., grasp, handle, finger and manipulate items; perform repetitive fine motor functions with fingers, wrists, and arms, standing for long periods of time.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Able to communicate with others effectively both verbally and written, including those who have limited English skills.
  • Must be able to exchange information on the phone, through video conferencing, or in person.
  • Must be able to operate office equipment, including computers, printers, and telecommunication devices.
  • Must be able to read, analyze, and interpret data from various sources. Must be able to prepare and present detailed reports, both in written and verbal formats.
  • Maintain reliable attendance.

Essential Mental/Sensory Abilities

• • Strong verbal and written communication skills
  • Problem solving
  • Analyzing and interpreting data
  • Time management
  • Multiple deadlines
  • Prioritization

Work Environment

• • Office/classroom environment; the noise level in the work environment is usually moderate.
  • Must have reliable transportation, as this position requires travel to offsite meetings and events.

Everyone Is Welcome


When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.


Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage

• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

• Flexible Spending Accounts (FSA) Plan

• Roth and 403(b) Retirement Savings Plan program

• Paid vacation, (9) holiday and sick time

• Limited paid time off for Jury Duty and Bereavement Leave

• Employee discounts

• Employee referral bonus

• Employee Assistance Program (EAP)

• Mentorship Program

• Career Advancement Opportunities

• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.


This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.