Deco Department Manager

Job Summary Pay Range: $20.00 - $42.60 per hour. Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. Responsibilities Drive customer service excellence by teaching and adhering to the P’s of retail: People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services. Engage customers to provide a quality shopping experience and ensure store associates deliver high‑quality customer service. Strategically merchandize and utilize company merchandising guidelines to outline practices. Maintain store presentation standards, safety and security of customers and employees in accordance with loss prevention and risk management procedures. Support the Chief Executive Merchant by modeling and enhancing seamless customer service, creating a friendly, helpful, knowledgeable, and quick environment. Work as KCM or Manager on Duty as required. Conduct weekly competitive shops and communicate pricing and inventory issues to the senior team. Analyze business reports (e.g., P&L, CPR, BAT, STPOA, STPRC) to position merchandise, inventory, and pricing effectively. Use point of sale and computer systems to maintain accurate inventory, cycle counts, profit and loss management, shipping, and receiving of inventory. Ensure brand standards and operating standards meet or exceed expectations to support brand consistency. Interface with corporate headquarters employees. Ensure maximum scheduling coverage during peak traffic periods. Review and assess associate performance, train, develop, supervise, and define workloads as appropriate. Monitor associate retention and career development; communicate improvement efforts to the Chief Executive Merchant. Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling. Qualifications Three to five years of retail management experience with proven ability to direct operations. Ability to perform in a high volume, highly complex location. Initiative and self‑starter mindset. Proficiency in recruiting, hiring, and training associates. Excellent communication, interpersonal, and analytical skills. Independent discretion and judgment in managing a fast‑paced environment with a sense of urgency. Demonstrated ability to increase the company’s overall market share. Excellent customer service skills and ability to work well under pressure. Working Conditions Frequent exposure to a warehouse environment and moving vehicles. Noise level typically quiet to moderate. Physical and Sensory Requirements Physical work requires the ability to exert 30–60 pounds of force occasionally, and 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly, to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. Frequent standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling is required. NOTE: All duties and responsibilities listed are considered essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position have not been included. Hours and Operations Store Hours: Monday - Friday 7:00 AM – 8:00 PM; Saturday 8:00 AM – 7:00 PM; Sunday 10:00 AM – 6:00 PM. Pickup Hours: Monday - Friday 7:00 AM – 7:00 PM; Saturday 8:00 AM – 7:00 PM; Sunday 10:00 AM – 6:00 PM. Benefits & Rewards Bonus opportunities and career advancement opportunities at every level. 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program. Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria). Paid vacation and sick time for eligible associates. Paid holidays plus a personal holiday. Paid Volunteer Time Off that starts on Day 1. Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. #J-18808-Ljbffr Floor & Decor Holdings Inc.