Front Desk Manager

Job Description

Job Description

The Front Desk Manager provides a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front Desk Manager must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication as well as team leading skills. The Front Desk Manager is responsible for the daily operation of the Front of House operations to include the Front Desk, loading dock, package room and Roving Safety Agents.

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Job Duties and Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assist management in hiring, training, scheduling, evaluating, counseling, coaching, and motivating employees.
• Acquires and maintains current knowledge client’s community documents, policies, and procedures.
• Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
• Ensures resident guest and intrusion deterrent policies are effectively followed.
• Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
• Assist with budgeting and long term planning.
• Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
• Approves all departmental schedules
• Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
• Ability to supervise and oversee project performed by shift supervisors.
• Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
• Responds to phone calls and correspondence in a timely, professional manner.
• Encourages staff to behave in a professional manner and comply with company’s safety standards.
• Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
• Ensure violations and work orders are processed regularly as required.
• Perform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Physical Demands of Role:

The position will be mostly indoor and will require standing and sitting throughout the day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Experience and Skills:

• High School Diploma required
• College Degree or Classes Preferred; AA or BA degree in Hospitality, Property Management, or other related degree program.
• Flexibility: This is a full-time position, exempt position. Days and hours will be determine at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property.
• Must possess strong managerial background.
• Must be proficient and working knowledge of Microsoft Office Applications.
• Minimum of one (1) year related experience and/or training in a management or supervisor level role.

• Bi-lingual; Spanish and English may be required at some properties.

Employee reports directly to the Property Manager.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.