Residential Service Plumber

Job Description

Job Description

Job Description

Job Title: Residential Service Plumber

Location: Austin, TX

Company: McCullough Austin Plumbing LLC

About Us:

McCullough Heating, Air Conditioning & Plumbing is the largest family-owned residential HVAC & Plumbing service provider in Austin, TX with a sterling reputation built over 40 years. We are dedicated to not only providing top-notch service but also educating and engaging our community. 
As a Residential Service Plumber, you will be a critical part of our team, ensuring our customers receive world-class service.

Why Join Our Team?

We are a company that values integrity, professionalism, and community.  You will be part of a supportive team where your contributions make a real impact.  We invest in your growth with ongoing training and career development.  Our reputation for five-star service means you’ll be proud to wear our name.

Key Responsibilities:

You will perform plumbing maintenance, Installations, diagnostics, and repairs in residential settings. Your role requires a commitment to quality, strong technical skills, and the ability to communicate solutions effectively to our customers.

Service Excellence:  Perform plumbing diagnostics, repairs, installations, and maintenance in residential and light commercial settings with accuracy and efficiency.  Document work performed and communicate effectively with team members and customers.

Customer Focus: Build lasting relationships with customers by providing professional, friendly, and transparent service and education.

Technical Proficiency: Maintain up-to-date knowledge of plumbing technologies and best practices. Stay informed to ensure compliance with safety protocols, local codes, and company procedures. 

Sales and Recommendations: Identify opportunities for upgrades, maintenance plans, and accessories that enhance the customer experience. 

Professionalism: Represent the company with a polished appearance, courteous demeanor, and strong work ethic. Respect customer property and leave work areas clean and orderly.

Team Collaboration:  Work closely with the HVAC service and sales departments along with management to achieve team goals and exceed customer expectations.

Community Involvement:  Participate in community events and initiatives as part of our commitment to giving back to the Austin area.

Qualifications:

Experience:  Minimum 2 years of residential plumbing experience.

Certification: Tradesman, Journeyman or Master Plumbing License

Skills:  Strong diagnostic and troubleshooting abilities, excellent communication, and customer service skills.

Physical Demands: Ability to work in varying environments and lift up to 50 lbs.

Work Ethic: Punctual, reliable, and self-motivated, with a commitment to excellence.

Technology Proficiency: Familiarity with service management software (ServiceTitan preferably), mobile devices, and diagnostic tools.

Compensation & Schedule:

• Monday through Friday
• Commission based: Up to 20%, 18% guaranteed and 2% bonus for efficiency & reviews

Benefits:

• 401(k) w/ company match
  
• Health insurance ($0 Ded / $0 Copay / $0 Coins)
  
• Dental insurance
• Vision insurance
• Life insurance
• STD / LTD insurance
• Critical illness / Accident insurance
  
• Paid time off
• Employee assistance program
• Paid training and ongoing professional development
• Dispatch from home
• Company vehicle and fuel card
• Referral program