Office Manager

About the Job

NEMT (Non-Emergency Medical Transportation) Office Manager to oversee daily transportation operations and administrative functions. Responsibilities include supervising drivers, managing trip scheduling and dispatch, ensuring regulatory compliance, processing billing, and maintaining high patient satisfaction

Daily Operations & Dispatch

• Manage dispatch software to schedule, assign, and monitor daily transportation routes.
• Coordinate communication between clients, medical facilities, and field drivers.
• Adjust routes in real-time to account for traffic, driver delays, or emergency schedule changes

Administrative & Financial Management

• Oversee office paperwork, client files, and billing/invoicing processes.
• Maintain records for vehicle maintenance, fuel cards, and equipment

Compliance & Safety

• Ensure the company adheres to local, state, and federal transport and healthcare regulations.
• Monitor driver certifications, licenses, and ensure routine drug/alcohol screenings are up-to-date.
• Handle incident reports, driver training, and field audits.

Customer Service

• Handle incoming calls from patients, hospitals, and clinics to book or alter trips.
• Resolve client complaints and maintain strict patient privacy (HIPAA).

Key Qualifications

• Experience: 2-4 years in NEMT operations, healthcare administration, or logistics management.
• Tech Skills: Proficiency with dispatch and scheduling software, as well as Microsoft Office Suite.
• Soft Skills: Strong crisis management, multitasking, and clear verbal communication under pressure.

About the Company

Safe Ambulance/Safe Dependable Care is a private medical transportation service that fulfills the needs of elderly patients. Patients without our services would be denied the medical services needed to survive safely. We provide on the spot attention to dialysis patients, discharges and doctor appointments daily throughout the states of Georgia, North Carolina and Alabama. We started providing services Jun 2019. We are essentially assigned clients who need special attention and assistance to be transported by wheelchair and stretcher in Georgia and wheelchair and ambulatory clients in North Carolina and Alabama. We provide drivers the necessary equipment to be the most effective. We provide driver in their assigned areas to be the most efficient in getting the clients to and from their appointments daily, weekly and monthly. We strive to make our drivers' job as pleasant as possible and with the greatest ability to showcase their motivation, initiative, resourcefulness, confidence, dependability, organization, planning and problem-solving skills.AUTONOMY *** THE GREATEST GIFT YOU CAN RECEIVE FROM SAFE DEPENDABLE CARE GOING FORWARD!!!