In-Kind Project Manager:

Primary Skills: ServiceNow Implementation (Advanced), Project Management (Advanced), RAID Log & Risk Management (Advanced), Stakeholder Coordination (Advanced), CSA Certification (Preferred)
Contract Type: W2 Only
Duration: 7 months with Contract to Hire / Possible Extension
Location: Remote, NY (#LI-Remote)
Pay Range: $80-$85/hr
#LP

Job Summary:
Client is seeking an In-Kind Project Manager (Contractor) to support nonprofit-focused ServiceNow implementation engagements. This role is responsible for delivery oversight, governance, milestone management, and stakeholder coordination across multiple concurrent projects. The ideal candidate will have hands-on ServiceNow implementation experience, strong project governance capabilities, and the ability to independently manage complex enterprise technology initiatives from planning through go-live and post-implementation support..

Key Responsibilities:
Manage end-to-end project planning, execution, milestone tracking, governance, and reporting for assigned ServiceNow implementation engagements.
Develop and maintain project plans, timelines, dependency mapping, and RAID logs (Risks, Assumptions, Issues, Dependencies).
Coordinate with nonprofit stakeholders and certified implementation partners to ensure successful project delivery and adoption.
Facilitate governance meetings, milestone checkpoints, status reviews, and go-live readiness assessments.
Track implementation progress against approved scope, grant objectives, and delivery timelines.
Identify project risks, scope variances, and delivery challenges while recommending mitigation strategies.
Escalate critical delivery risks and issues to designated stakeholders when appropriate.
Support transition planning, go-live validation, and post-implementation outcome reporting.
Provide advisory guidance on delivery structure, sequencing, implementation feasibility, and platform best practices.
Drive stakeholder communication and alignment across cross-functional teams and external partners.

Must-Have Skills:
4–8 years of enterprise technology project management experience.
Hands-on experience managing and/or supporting ServiceNow implementations.
Strong governance, risk management, and milestone tracking experience including RAID logs and stakeholder coordination.
Experience coordinating cross-functional stakeholders and external implementation partners.
Ability to independently manage multiple project engagements concurrently.
Strong communication, reporting, and project execution capabilities.
Working knowledge of ServiceNow delivery methodologies such as NowCreate.
Experience supporting enterprise SaaS, digital transformation, or platform implementation initiatives.
ServiceNow Certified System Administrator (CSA) certification preferred.

Industry Experience:
Experience supporting enterprise SaaS, ServiceNow platform implementations, nonprofit technology initiatives, digital transformation programs, or mission-driven organizations is highly preferred.

Note: 
Travel Requirement: Approximately 20% travel, flexible based on engagement needs.
Time Zone: US-based candidates preferred; East Coast candidates supporting PST hours are acceptable.
Interview Process: 3 rounds – Initial Screen / Team Fit, Technical & Delivery Assessment, Final Sign-Off with VP.

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