Club Manager

Job Description

Job Description

Description:

JOB SUMMARY:

As a Club Manager, you’ll play a key role in ensuring the daily operations run smoothly, creating a clean and welcoming environment, and driving the success of your club. This is a hands-on position where you’ll connect with members, lead growth efforts, and help shape a top-tier fitness experience for everyone who walks through our doors.

DUTIES/RESPONSIBILITIES:

Sales & Growth

• Drive membership and personal training sales to achieve monthly goals.
• Connect with prospects, new members, and current members to engage them, schedule tours, and support retention and usage.
• Stay organized and on track with your sales and outreach efforts using a structured daily process.
• Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.
• Follow a structured sales process to drive personal training sales and achieve monthly revenue goals.
• Engage with members and prospects through phone calls and follow-ups to schedule consultations and promote personal training services.
• Gain referrals from training clients by building strong relationships and delivering exceptional service.
• Implement local marketing campaigns with organic social media content and reach out to the community, strengthening brand awareness and building local connections.

Training & Support

• Deliver pre-designed workouts to groups of 1–15 members, ensuring each session is effective, safe, and engaging.
• Continuously monitor and assist clients during sessions to ensure proper technique and safe use of equipment.

Member Experience & Retention

• Ensure that every member enjoys a clean, welcoming, and high-quality experience at the gym.
• Provide exceptional service and keep in touch with new members and prospects through phone calls, texts, and face-to-face interactions.
• Assist members with delinquent accounts, following up as needed to resolve payment issues.
• Focus on keeping members engaged and addressing any concerns to help prevent cancellations.
• Conduct fitness consultations to understand members' goals, health history, and fitness levels, and provide personalized training recommendations
• Focus on delivering an exceptional member experience with regular follow-ups to members ensuring they stay motivated and on track to meet their fitness goals.Club Cleaning & Preventative Maintenance
• Perform daily and deep cleaning tasks, such as sanitizing equipment, dusting all surfaces, caring for floors, maintaining restrooms, and managing trash.
• Regularly check and maintain equipment to keep the club in top shape.
• Ensure all cleaning supplies and maintenance tools are well-stocked and organized.
• Report larger maintenance issues to the appropriate team for quick resolution.

Operations & Administrative Tasks

• Handle weekly bank deposits, till counts, and inventory tracking.
• Oversee the Personal Training department, tracking sessions and performance.
• Approve time-off requests and manage timecards to ensure proper staffing.
• Review club performance reports to identify trends and areas for improvement.

Leadership & Development

• Learn to effectively manage your daily tasks to meet set goals.
• Lead by example and provide support to your team as needed.
• Participate in weekly and monthly meetings and training to continuously grow in your role.
• Work closely with the Lead Manager or Regional Manager to ensure the overall success of the club.

REQUIRED SKILLS/ABILITIES: 

• Proficient in MS Office with ability to learn new software.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Ability to prioritize and handle multiple tasks simultaneously.
• Proven ability to lead a team, self-starter.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.  
• Personal Training Certification a plus.
• 1-3 years of Sales experience preferred.
• CPR, First Aid and AED certified preferred. Ability to obtain certifications is required.

WORK ENVIRONMENT: 

• Work is a customer facing indoor gym setting with a low to moderate noise level.

TRAVEL REQUIREMENTS: 

• Less than 10% on an annual basis.

PHYSICAL REQUIREMENTS: 

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.
• Must be able to lift 50 pounds.