Software Engineer - IVR (Genesys)

Software Engineer - IVR (Expert Level)

Position Summary

As a Software Engineer on our team, you will work alongside highly talented IVR developers who are passionate about delivering innovative, reliable, and scalable self-service solutions for the contact center.

In this role, you will design, develop, test, and support IVR applications operating in a modern Cloud environment, using proven engineering best practices and high-quality development standards. You will help shape solutions that drive meaningful business outcomes, and you will play a key part in ensuring that our systems and designs reflect the highest levels of technical excellence.

We believe in collaboration, continuous learning, and building an environment where great ideas can thrive. You will have the opportunity to influence technical direction, mentor developers, and contribute to an agile team that values both innovation and execution.

Required Qualifications

• Minimum 5+ years hands on Java/Spring development with hands on experience for complex applications.

• Previous experience with Speech enabled IVR development using Genesys or/Nuance Framework

• Experience with Java/JavaScript, Spring, Groovy & VXML

• Well versed in using AI tools such as GitHub CoPilot

Desired Qualifications

• Familiarity in deploying contact center solutions in a private or public cloud environment

• Experience in building/deploying applications on MS Azure or OpenShift platform

Responsibilities

• Build and enhance IVR applications using modern engineering practices and Cloud technologies.

• Collaborate with cross-functional partners to design solutions that align with strategic business goals.

• Ensure high-quality code delivery through strong development, testing, and quality control practices.

• Lead and mentor developers as part of an agile team, fostering a culture of learning and teamwork.

• Troubleshoot, support, and continuously improve existing IVR applications to ensure optimal performance.

• Participate in planning, estimation, and technical discussions that guide the direction of our solutions.

What You Bring to the Role

• A strong track record of delivering software through multiple full project implementations.

• Hands-on experience with IVR development and supporting technologies.

• Experience leading developers within an agile, fast-paced engineering environment.

• A commitment to engineering excellence, clean code, and scalable design.

• Strong problem-solving skills and an eagerness to tackle complex challenges.

• A collaborative mindset and a passion for working within a team that enjoys both hard work and celebrating wins together.

Top Skills: Java, Spring, JavaScript, Groovy, VXML, GitHub

Additional Skills: Experience with Microsoft Azure, Experience with OpenShift, Experience deploying or supporting applications in a modern cloud environment, Familiarity with private or public cloud deployments, Use of AI tools such as GitHub Copilot

This is a Contract position based out of Pennington, NJ.

The pay range for this position is $50.00 - $68.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Pennington,NJ.

This position is anticipated to close on Jun 4, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.