Senior Desktop Support Technician

Job Description

Job Description

Pay Range: $20.00hr - $25.00hr

Job Overview:

The candidate will serve as a qualified resource responsible for delivering comprehensive desktop support services, maintaining hardware and software systems, and supporting end-users across the organization.

Responsibilities:

• Demonstrate considerable knowledge of Microsoft Operating systems, including Windows 11 or higher, as well as MS Office, Outlook, and MS365.
• Maintain considerable knowledge of PC hardware, peripherals, and networks.
• Execute laptop refresh initiatives effectively.
• Utilize software tools such as SCCM, Remote Desktop, and DameWare to remotely connect to workstations.
• Apply excellent troubleshooting skills to resolve complex technical issues.
• Perform software installations, configurations, and general hardware and software troubleshooting.
• Demonstrate considerable knowledge of SCCM and SMS.
• Maintain a strong working knowledge of computer systems, hardware, and software, including drivers and BIOS.
• Apply excellent problem-solving, analytical, and teamwork skills.
• Provide excellent customer service while demonstrating strong communication and interpersonal skills.
• Run reports and analyze common complaints and technical problems.
• Demonstrate the ability to obtain feedback from users to improve training methods.
• Maintain an openness to learning new technologies.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.