Account Manager

Pinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo.

For over 30 years, we've helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products-perfectly produced and delivered on time.

We deliver innovative solutions tailored to every client's unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.

We're proud to be recognized as one of the Promotional Products Industry's Greatest Companies to Work For in 2024 by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a 2024 Top 100 Industry Leader by PPAI.

Position Summary

Pinnacle Promotions is seeking an energetic, organized Account Manager to build client relationships, grow existing accounts, and develop new business opportunities. This role combines sales, account management, and project coordination, with responsibility for guiding client projects from initial inquiry through delivery.
Responsibilities

• Meet or exceed monthly sales goals.
• Develop new business and grow existing client accounts.
• Respond to web leads, LiveChat, and phone inquiries.
• Recommend branded merchandise solutions based on client needs, budget, and timeline.
• Manage projects from quoting and order placement through production and delivery.
• Communicate with clients, vendors, and internal teams to ensure projects stay on track.
• Resolve customer issues quickly and professionally.
• Create Ideakits™ and product recommendations for clients.
• Maintain accurate activity and account information in Salesforce and our order management system.
• Manage multiple projects and deadlines in a fast-paced environment.

Requirements


Requirements

• 2+ years of sales or account management experience.
• Strong communication, relationship-building, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities.
• Self-motivated, energetic, and customer-focused.
• Proficiency with Microsoft Office; Salesforce experience is a plus.
• Bachelor's degree preferred; equivalent experience considered.

Benefits

• $45,000-$55,000 salary + commission
• Health, dental, and vision benefits
• Generous PTO and paid holidays
• Short- and long-term disability
• SIMPLE IRA
• Fun, progressive work environment

Seeking local candidates only. No phone calls or faxes accepted. Qualified candidates will be contacted if selected based on meeting the job and experience requirements. Pinnacle Promotions does not engage with external recruiters or staffing agencies in any capacity. Submission of unsolicited resumes or candidate profiles does not imply any agreement to terms or obligation to pay any fees. We kindly ask that recruiters do not contact us regarding our open positions.