Front-Line Manager - S&M - Customer Success (French)

Job Description

Ready to shape the future of work?

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At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

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If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

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Inviting applications for the role of Front-Line Manager - S&M - Customer Success (French)

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Position Summary

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The Trade COE Analyst is responsible for supporting trade planning, sales execution, and performance reporting processes across key retail banners, including IGA and Metro Québec. This role requires strong analytical capabilities, advanced Excel skills, and the ability to work independently to manage large datasets, identify trends, solve business challenges, and deliver actionable insights to sales leadership and customer teams.

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The successful candidate will demonstrate exceptional attention to detail, proactive problem-solving abilities, and expertise in developing and maintaining reporting tools that support sales planning, forecasting, and post-event performance analysis.

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Key Responsibilities

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Booking Sheet Preparation & Sales Planning

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• Prepare and validate SKU lists for booking sheet submissions across customer banners.
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• Develop and maintain ready-to-sell booking sheet templates aligned with customer requirements and promotional objectives.
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• Integrate prior-year sales and order data into booking sheets to support business planning and forecasting decisions.
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• Create SKU-level recap files and data sets used to generate consumption and performance reports.
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• Build sales target tracking files and performance dashboards for field sales representatives.
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• Identify data discrepancies and independently resolve issues to ensure reporting accuracy and completeness.
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Sales Execution Support

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• Provide daily and weekly sales performance updates by Sales Representative.
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• Monitor sales progress against targets and forecast expectations.
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• Analyze sales trends and proactively identify risks, opportunities, and corrective actions.
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• Generate ad hoc reports and insights to support business decision-making during selling periods.
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• Collaborate with Sales Managers and cross-functional teams to ensure accurate and timely reporting.
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Post-Selling Analysis & Reporting

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• Prepare final sales recap reports comparing actual results against Customer Sales Manager (CSM) forecasts and adjustments.
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• Develop detailed billback recaps by Sales Representative and store.
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• Analyze promotional effectiveness and provide recommendations for future trade activities.
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• Produce annual sales performance reviews by Sales Representative, highlighting achievements, trends, and opportunities.
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• Generate annual billback summaries by customer, representative, and store to support financial reconciliation and business planning.
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Required Skills & Qualifications

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• Advanced Microsoft Excel skills, including:
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• Pivot Tables
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• Power Query
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• Complex formulas (XLOOKUP, INDEX/MATCH, SUMIFS, etc.)
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• Data modeling and reporting automation
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• Dashboard development and large dataset management
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• Strong analytical and problem-solving abilities with the capacity to work independently and make data-driven recommendations.
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• Excellent attention to detail and commitment to data accuracy.
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• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
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• Strong organizational and communication skills.
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• Experience with sales reporting, trade promotions, forecasting, or customer analytics is considered an asset.
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Core Competencies

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• Independent Problem Solving
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• Advanced Data Analysis
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• Financial & Sales Reporting
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• Forecasting & Performance Tracking
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• Process Improvement
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• Business Acumen
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• Stakeholder Collaboration
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• Attention to Detail
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• Time Management
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Why join Genpact?

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• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
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• Make an impact – Drive change for global enterprises and solve business challenges that matter
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• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
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• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
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• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
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Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

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Let’s build tomorrow together.

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The approximate annual base compensation range for this position is [$60,000 to $65,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

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Work-from-Anywhere Roles – “Los Angeles, California and Philadelphia, Pennsylvania-based candidates are not eligible for this role."

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

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Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.