Client Reference Manager

Job Description

Mission Context

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We are looking for a Client Reference Manager to support a global, top-tier client reference program by promoting services through the accomplishments of customers.

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The position will primarily support the North America sales organization and requires a detail-oriented individual with strong project management and communication skills who thrives in a fast-paced environment.

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Missions

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• Develop, manage, and advocate the customer reference program globally
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• Recruit and develop a portfolio of strategic accounts, global brands, and senior-level customer references by working closely with Sales, Account Management, and executives
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• Work with Sales Executives and Account Managers to capture compelling client success stories across industries, geographies, and product lines
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• Ensure client needs are managed and met during the reference process
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• Create repeatable, streamlined processes to identify and cultivate customer evangelists
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• Maintain a centralized, secure, and up-to-date reference database or platform
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• Work closely with legal and compliance teams to ensure reference activities adhere to data privacy regulations, consent requirements, and company policies
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• Provide training and resources to Sales, Account Management, and Marketing teams on how to effectively leverage client references and use program tools
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• Manage incoming reference requests and coordinate schedules and logistics
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• Gather and analyze feedback from reference customers and internal stakeholders to continuously improve the program
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• Promote reference successes internally, including program wins, new reference additions, and success stories
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• Collaborate with Marketing to leverage client references in case studies, press releases, webinars, events, and other marketing collateral
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Required Profile

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• 3–5 years of direct participation in a customer reference program
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• Customer-facing experience with IT leaders
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• Experience initiating and fostering relationships with customers
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• Proven track record of working cross-functionally, especially with Sales, Support Services, and Account Management
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• Knowledge of what is required to execute a successful reference program, recruit client participation, and secure and use customer testimonials and success stories
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• Ability to translate technical details and implementation success into engaging stories for diverse audiences
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• Strong verbal and written communication skills
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• Customer-centric approach
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• Self-managed, quick learner able to work independently and manage a team remotely
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• Strong project and program management skills
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• Knowledge of ERP software industry, including Oracle, SAP, JD Edwards, Siebel, or VMware, is a plus
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• Knowledge of sales and marketing management tools such as Salesforce and Marketo
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• Salesforce experience is required
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• Bachelor's degree (BS/BA) required; advanced degrees appreciated
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Additional Information

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• Location: Remote
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• Duration: 6 months
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• Contract Type: Freelance
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