Guest Services Associate

Guest Services AssociateGreensboro Science Center - Greensboro, NC 27455Salary Range $10.55 Hourly Position Type Part TimeDescriptionIntroductionThe Guest Services Associate plays a vital role in creating a welcoming and positive experience for all guests at the Greensboro Science Center. As one of the first points of contact, this position requires excellent communication skills, a professional demeanor, and the ability to multi-task in a fast-paced environment. Associates assist guests with general inquiries, ticket and membership sales, and carousel operations, ensuring smooth and efficient service. Additionally, they support the check-in process for group visits, helping coordinate large parties and school groups to ensure a seamless entry experience. This role requires availability on weekdays, weekends, and holidays, as the Greensboro Science Center operates year-round with the exception of New Year's Day, Thanksgiving Day, Christmas Eve, and Christmas Day.Demonstrated SkillsStrong customer service and communication skillsAbility to operate a point-of-sale system and handle transactions accuratelyEfficient multi-tasking and problem-solving in a busy environmentAbility to work collaboratively in a team settingAttention to detail, particularly in data entry and guest interactionsResponsibilities and DutiesAdmissions and Membership Greet guests warmly and provide exceptional guest serviceAssist with membership and ticket sales, ensuring accurate transactionsOperate a point-of-sale cash register and handle cash and credit card transactionsMaintain attention to detail during transactions to retain accurate data entryAnswer guest inquiries via phone and in-person interactionsCarousel Operations Ensure the safe and efficient operation of the carouselMonitor guest activity to ensure safety regulations are followedGroup Sales Check-In Assist with the check-in process for large groups, including school field tripsCommunicate with group leaders to ensure accurate reservation detailsGuide groups through entry proceduresMaintain a professional and friendly demeanor during heavily busy check in timeEnvironmental FactorsSome work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.This position requires standing and/or sitting for long periods of time.Interacting with both individuals and large groups is necessary and unavoidable. Ability to talk, hear, and see are required.Physical ability to stand for extended periods and assist with carousel operations.