Patient Administration Coordinator

Job Description

Job Description

About Star Sleep & Wellness

For our patients, we are a sleep medicine office that treats multiple sleep disorders and strives to provide a medical experience that is unlike most others. We believe in building relationships with our patients to set them up for excellent lifetime care. As a team, we are culture-driven and future-focused. There are new developments in dental sleep medicine all the time and we are often at the head of the pack. See more about our team and our office at our website:

About the Position

Star Sleep & Wellness is growing! We are looking for a Patient Administration Coordinator to support our Dallas team. As a Patient Administration Coordinator, you are the first impression for our patients. We prioritize a friendly demeanor and excellent customer service to ensure every patient has a positive first impression and experience. Medical experience isn't required; we prioritize excellent customer service, attention to detail, and a passion for learning new technology.

Key Responsibilities

• Greet and check in patients, ensuring all required documentation is collected, completed, and accurately entered into the appropriate systems.
• Prepare patient charts, verify required information is available for appointments, and collaborate closely with the clinical team to support daily patient care operations.
• Assist the insurance team by verifying insurance coverage and eligibility for oral appliance shipments, ensuring necessary information is obtained prior to processing.
• Manage DME deliveries, coordinate shipment-related documentation, and maintain accurate spreadsheet tracking of delivery statuses and inventory as applicable.
• Execute time-sensitive administrative duties, prioritize tasks effectively, and ensure deadlines and departmental requirements are met.
• Maintain accuracy and attention to detail across patient intake, insurance verification, DME tracking, and administrative processes.

Qualifications

• High school diploma, GED, or equivalent.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new processes and technologies.
• Commitment to maintaining professionalism and confidentiality.
• Bilingual (Spanish/English) preferred but not required.
• Reliable transportation and the flexibility to travel between DFW sites based on operational needs.

About You

Regardless of position in the organization, these are the core values we look for:

• Value Reputation : Our name is everything! Every small action matters, so we expect you to be mindful of the big picture in everything you say or do. You’ll be an ambassador for the practice’s reputation.
• Adaptable to Change : We’re always evolving and forward-thinking. You approach challenges with a positive attitude, are open to learning, and are willing to break old habits to improve.
• Driven and Goal-Oriented : You are motivated by purpose, remain focused on personal and team goals, and thrive on achieving success, both individually and collectively.
• Do Whatever It Takes : You go the extra mile to support your team and make it happen for our patients. We value collaboration and the willingness to “do whatever it takes.”
• Do What You Say You understand that trust is built on consistency. You honor your commitments and always follow through, even when it’s challenging.

Ultimately, the most important thing we look for in team members is a desire to provide an amazing patient experience, and to learn and grow with us, regardless of prior experience.

Does This Sound Like You?

Please apply! We would love to hear from you. 

Additional Information

Candidates selected to move forward in the hiring process will be asked to complete a Berke Assessment. You are welcome to complete it in advance:

Due to high patient and clinic volume, please do not call or visit the office regarding your application status. We carefully review every application and will contact candidates whose experience aligns with our hiring needs.

Please Note: This is NOT a remote position.

Thank you for your interest in Star Sleep & Wellness. We look forward to hearing from you!

Monday - Friday: 8:00 - 5:00
40 hours/Week