FRONT DESK CLERK

Job Title: Guest Service Agent Company: Shamin Hotels Organizational Structure: Department: Operations Reports To: Front Office Manager Supervision: None Pay Structure: Hourly, Paid Bi-weekly Position Overview: The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Essential Job Functions: Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Date-stamps, sorts and racks incoming mail and messages. Transmits and receives messages using equipment such as telephone, fax and switchboard. Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keeps records of room availability and guests’ accounts. Computes bill, collects payment and makes change for guests. May make, confirm and cancel reservations for guests. Posts charges such as room, food, liquor or telephone by hand or machine. May make restaurant, transportation or entertainment reservations for guests. May deposit guests’ valuables in hotel safe or safe-deposit box. May order complimentary flowers or Champaign for special guests at management’s direction Understands and enforces the hotel company credit policies. #J-18808-Ljbffr Shamin Hotels