Personal Banker Associate I - Milwaukee (Chicago, IL) - Preferred Polish/Spanish Speaking

Personal Banker Associate I (Milwaukee/Chicago, IL) – Preferred Polish/Spanish Speaking Total Base Pay Range: $43,680.00 – $69,900.00 USD Annual General Function Selected candidates will become a Retail Personal Banker I after completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service. The program culminates in a certification that demonstrates the skills necessary to perform effectively within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects, acquiring new households and deepening existing customer relationships through activities such as lobby leadership, aisle time, and tele-consulting. Responsibilities include processing teller transactions and working as a member of platform staff while maintaining a focus on risk management and customer experience. Essential Duties and Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain in‑depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the bank’s value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Cross‑sell to existing customers and engage in outside sales activities (e.g., Membership Advantage presentations, business sales calls, community financial literacy events) as directed. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, and Investment), referring customers when appropriate to provide timely, holistic financial solutions. Consistently meet or exceed customer experience, individual, and team production goals, enhancing year‑over‑year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs regarding the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Answer customer questions confidently and own customer issues. Maintain a position of trust and confidentiality. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening/servicing the full range of Retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on Retail procedures to mitigate fraud and reduce risk exposure. Supervisory Responsibilities None. Minimum Knowledge, Skills and Abilities Required College degree or comparable work experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort with sales activities designed to acquire new consumer household and small business customers and/or cross‑sell to established customers. Proficiency in advanced math functions for analysis of credit and financial information. Professional appearance and verbal/written communication skills. Working knowledge of Retail policies and procedures to apply sound judgment. Position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Registration is required for employment. Working Conditions Normal office environment. Extending viewing of computer screens. Program requires travel within the affiliate for training and scheduling flexibility. Travel outside the affiliate may be required for various classroom training sessions. Benefits We offer comprehensive benefits and differentiated compensation to support the well‑being of our employees and their families. Options include health, dental, vision, life insurance, retirement plans, paid time off, and additional employee assistance programs. Location Chicago, Illinois 60618 Equal Employment Opportunity Fifth Third Bank, National Association is an inclusive and engaged culture that promotes equal employment opportunity for all protected classes, including but not limited to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, and other legally protected status. #J-18808-Ljbffr