Intake Specialist

Brookdale

At Brookdale, you will have the opportunity to work closely within a team of professionals consisting of substance use experts, all dedicated to promoting lasting health and healing. Clinical supervision and guidance are provided on total client care and therapeutic milieu management, as well as career growth and personal development oversight. You will develop an individualized growth plan which will help you develop your professional skills and career objectives.


If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you've come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.


We are dedicated to empowering our employees with their professional and personal development by providing:


401(k)
Healthcare benefits
Vacation and sick days
Employee referral program
Employee discounts to various stores, amusement parks, events, etc.
Continuing education (CE) programs and training
Weekly training opportunities
Advancement opportunities within the organization

Position Summary:

The Intake Specialist is responsible for all phases of the Intake process including, but not limited to, answering calls from prospective patients, their families and referral sources, providing program, services, information, and triage, and completing the intake process for admission.


The Intake Specialist exercises compassion, empathy, passion, and care in every interaction (calls, emails, texts, chats, etc.) while coordinating patient admission to a facility.


They work in conjunction with all members of the treatment and all other necessary departments to facilitate seamless and timely admission to Brookdale.


Essential Job Functions:

The duties listed below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

• Responsible for maintaining all the documentation involved with the Intake process. Including but not limited to verification of identification card (ID's), insurance card and/or prescription card, including scanning documents into KIPU.

• Provide an orientation for release of information, confidentiality, and storage of valuables.
• Provide an overview of Brookdale, answering questions related to their treatment experience.
• Complete all consents as required and appropriate including legal, employer, Employee Assistance Programs (EAP).
• Coordinate Family Medical Leave Act paperwork and documentation with Patient Experience Manager.
• Maintain consistent and accurate documentation through KIPU or other internal CRM and EMR systems, including but not limited to patient admission photograph.
• Positively promotes Brookdale to prospective patients, families, and employees.

Knowledge, Education, & Experience:

• High school diploma or equivalent required with college degree preferred.
• One-year experience in healthcare admissions in the mental health or substance abuse field preferred.
• Demonstrated computer proficiency. Experience with Office 365, KIPU EMR/ CRM, Salesforce.com or similar software preferred.

Employment Status: Full-Time


Schedule: Sunday to Thursday, 3 PM to 11 PM

Work Location: On-Site

Compensation: Pay Range: $16-19.50

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.


We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.