BDC Specialist

Job Description

Job Description

Dean Carter Chevrolet has a position available for a motivated and experienced  Automotive BDC Representative to lead our dealership’s customer engagement and appointment-setting operations. This role is critical to driving showroom traffic, improving lead conversion, and delivering an outstanding customer experience across phone, text, email, and digital channels.

Key Responsibilities:

• Manage all inbound and outbound customer communications (calls, texts, emails, internet leads)
• Set, track, and improve appointment show rates and sales conversion

• Develop and enforce BDC scripts, processes, and best practices

• Monitor CRM activity to ensure timely and accurate follow-up

• Analyze daily, weekly, and monthly performance reports 

• Collaborate closely with Sales and Service Teams

• Maintain a high standard of professionalism and customer satisfaction

Qualifications:

• Previous BDC or Internet Sales management experience in automotive (required)

• Strong leadership, coaching, and communication skills

• Proven ability to drive results through process and accountability

• CRM experience (e.g., Elead, or similar)

• Excellent organizational and time-management skills

• Positive attitude with a customer-first mindset

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

**In-person attendance is required

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person