Unit Secretary

Unit Secretary

Under general supervision, provides general clerical support, operates computer terminals, and does minimal typing; schedules appointments and greet patients; answers and screens phone calls; gathers and copies various patient information in assigned unit; performs related work as required. Unit Secretaries ensure all actions taken in carrying out responsibilities support patient centered care.

Unit Specific Position Responsibilities

• Prepares and maintains electronic patient records.
• Schedules, cancels, and reschedules patients for appointments in radiology and for PFTs with respiratory
• Completes patient registration promptly upon arrive to the radiology department.
• Ensures insurance information is current in Epic.
• Manages telephone calls throughout Radiology, including appointment reminders, requests for outside imaging, and incoming calls for physicians and other radiology staff.
• Prepares documents for submission to the Health Information Management department
• Scan paper documents into Epic.
• Utilizes safety practices in daily activities.
• Obtains appointments for clients referred onto other medical providers.
• Prepares documents for submission to the Health Information Management department.
• Transports patients to other appointments as needed.
• Maintains a neat, orderly, and clutter free work area.
• Performs related work per orientation, position competency checklists, and skill validation.
• Utilizes knowledge of available work equipment, policies, procedures, and strategies to effectively ensure the protection and safety of patients, data, and property.
• Assures a safe, therapeutic environment for patients, families, visitors, and staff.
• Participates in and maintains quality improvement initiatives to promote positive patient outcomes.
• Assists patients, families, and visitors with various needs and utilizes specific communication tools to enhance customer service.
• Fulfills requests for imaging and/or reports according to hospital guidelines and policy.
• Greets and provides non-technical information to patients and other public persons.
• Notifies appropriate personnel when patients arrive in the department.
• Additional duties as assigned

Required Qualifications (Including any licensure, certification, education):

• Ability to maintain effective and tactful working relationship with the general public.
• Ability to perform clerical tasks with a considerable degree of speed and accuracy.

Organizational Requirements:

• Maintain stroke education per regulatory requirements.

Preferred Qualifications:

• High school diploma or GED
• Hands-only CPR competency

Required Knowledge, Skills & Experience:

• Ability to effectively communicate with patients, staff and physicians.
• Knowledge of basic arithmetic, algebra and geometry, and their applications
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active listening skills, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Knowledge of general office practices, procedures, and equipment.
• Moderate to advanced typing and/or computer keyboard skills.
• Ability to make simple judgments regarding variations in work routine or seek additional direction as appropriate.
• Ability to deal tactfully with the public and co-workers.
• Ability to handle confidential work with discretion.

Preferred Knowledge, Skills & Experience:

• Exposure to or background in medical terminology.