Veterinary Client & Care Team Assistant

Job Description

Job Description

Iowa Equine – Huxley, IA

Are you the kind of person who can confidently juggle client communication, hands-on patient care, and the fast pace of a busy veterinary practice—all while staying calm, organized, and compassionate? Do you enjoy working with horses, helping people, and being an essential part of a hardworking team? If so, this opportunity may be exactly what you’ve been looking for.

We are seeking a dependable, motivated, and service-driven Veterinary Client & Care Team Assistant to join our growing team. This hybrid role is ideal for someone who enjoys variety in their day—supporting clients at the front desk while also assisting our veterinarians and technicians in delivering exceptional equine care.

You’ll be a key part of daily operations and play an important role in creating a seamless experience for both clients and patients.

What You’ll Do

In this role, no two days are exactly the same. Your responsibilities will include both client service and clinical support, such as:

Client Service Responsibilities

• Managing client communication by phone, text, email, and in person

• Scheduling appointments efficiently and accurately

• Assisting horse owners with questions, follow-up care, invoices, and next steps
• Coordinating communication between clients, veterinarians, and technicians

• Maintaining accurate records and documenting interactions thoroughly

• Creating a welcoming, professional first impression for every client

Veterinary Assistant Responsibilities

• Assisting veterinarians and technicians with patient handling and restraint

• Preparing treatment areas, equipment, and supplies

• Helping with basic procedures, diagnostics, and treatments

• Cleaning and stocking exam/treatment areas

• Supporting patient flow during appointments and farm calls

• Monitoring horses and assisting with safe, efficient patient care

Your work helps ensure clients feel informed and supported while our medical team can focus on providing outstanding care.

Who You Are

You’re dependable, adaptable, and take pride in helping both people and animals. The ideal candidate brings:

• 1+ years of veterinary, animal care, medical office, or customer service experience preferred

• Horse experience is required

• Ability to safely handle animals and equipment, including lifting up to 50 pounds occasionally, 25–50 pounds frequently, and 10–20 pounds on a regular basis.
• Team members should be comfortable standing or sitting for extended periods, with regular movement throughout the day
• Tasks may also involve walking, lifting and carrying, pushing and pulling, bending, twisting, reaching, and occasional kneeling or crouching.

• Comfort around horses or willingness to learn equine handling skills

• Strong communication and multitasking ability

• Calm professionalism during busy or high-pressure situations

• Great attention to detail and follow-through

• Positive attitude and team-first mindset

• Ability to work indoors, outdoors, and in changing weather conditions

• Physical ability to lift, move, and safely assist with animals/equipment

Horse experience is a plus, but we are willing to train the right person with the right attitude and work ethic.

Why This Role Matters

You are often the first voice clients hear and one of the people they rely on most throughout their visit. You help create confidence during stressful moments, keep appointments running smoothly, and support the care of horses whose owners deeply trust our team.

Your work directly impacts the experience of our clients and the health of the horses we serve.

Why Join Iowa Equine?

• Work in a respected and growing equine veterinary practice

• Variety in your day—front desk + hands-on patient care

• Opportunity to learn valuable veterinary and equine skills

• Supportive team environment where your role matters

• Meaningful work helping horses and the people who love them

• Long-term career growth opportunities

Learn More About Our Practice

To learn more about our team, services, and approach to equine medicine, visit:

Facebook: Iowa Equine