Senior Admin Assistant

Regular Full-time position Shift:1st: Must be available weekends and holidays Hourly Wage: $20.80 REGULAR FULL-TIME BENEFITS Where great benefits lead to a life fulfilled: Competitive pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Site Specific Perks: On-Site Free Parking or Gate Pass Complimentary uniforms including safety shoes Complimentary bus tickets for Palmetto Breeze Discounted golf (Heritage Collection at Port Royal and Shipyard) Cell phone discounts Fitness center discounts CORE WORK ACTIVITIES Maintains confidentiality of proprietary materials and information. Protects the privacy and security of guests and coworkers. Follows company and department policies and procedures. Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Performs other reasonable job duties as requested by Supervisors. Guest Relations Addresses guests' service needs in a professional, positive, and timely manner. Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust. Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible. Thank guests with genuine appreciation and provides a fond farewell. Assists other associates to ensure proper coverage and prompt guest service. Communication Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Speaks to guests and co-workers using clear, appropriate and professional language. Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness. Communicates efficiently with others to effectively exchange information. Working with Others Supports all co-workers and treats them with dignity and respect. Develops and maintains positive and productive working relationships with other associates and departments. Partners with and assists others to promote an environment of teamwork and achieve common goals. Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks Enters and locates work-related information using computers and/or point of sale systems. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Documentation/Reporting Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc. Computers/Software Transmits information or documents using a computer. Enters and retrieves information contained in computer databases and software to update records, files, reservations. Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Office Equipment Transmits information or documents using mail, or fax machine. Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals. Safety and Security Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.