Desktop Support Technician

Desktop Support Technician This role involves coordinating customer scheduling, providing frontline telephone technical support, and triaging calls and schedule changes. The position is centered within the Corporate Technical Service Call Center and requires partnership with other departments to ensure efficient operations and customer satisfaction. Key Responsibilities Coordinate customer scheduling through outbound calls. Partner with other departments to triage calls and manage schedule changes. Provide frontline telephone technical support through the Corporate Technical Service Call Center. Answer basic technical questions on equipment installation, product application, and cleaning or sanitation problems. Perform basic programming and chemical calibrations on automated controllers. Develop a basic knowledge of pool pumps, filters, and circulation systems. Develop technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations. Communicate with Technical Service staff on part number or equipment specification changes. Develop a basic knowledge of proprietary and commercially available software systems. Perform other duties as assigned. Required Qualifications Education: A two-year degree, typically in a related field, is required. Experience: One or more years of work experience in a mechanical/electrical trade or a technical service call center is required. Company Overview & Culture This organization is a recognized leader in its field, dedicated to providing innovative solutions and services. The company fosters a collaborative environment where employees are encouraged to develop their skills and contribute to a team-oriented culture focused on service and technical excellence. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. Apex Systems