SAP Basis
TechDigital Group
Job #: 1124 Pay Rate: Not Specified Job type: contractor Location: Allegany, NY Responsibilities: Provide support for on-call escalations and perform root cause analysis of given issues. Independently resolve tickets within agreed SLA of ticket volume and time. Adhere to quality standards, regulatory requirements, and company policies. Work on value-adding activities such as knowledge base update & management, training freshers, and coaching analysts. Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. Qualifications: Strong knowledge of IT Service Management, SAP Basis, and SAP Applications. Hands-on experience with SAP Basis activities, SAP release version upgrades, and infrastructure updates for cloud customers. Working experience with SAP HEC, SAP S/4HANA, or any other cloud solution. Hands-on experience with infrastructure operations, network, interfaces, and Load Balancer topics. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution. Cloud architecture and IT technical infrastructure know-how. Knowledge of/certification in one of Azure, AWS, or GCP fundamentals. #J-18808-Ljbffr TechDigital Group
Vacancy posted 1 day ago
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