Cash/Player Services Rep

Cash/Player Services Rep

Welcome to Rockingham Grand Casino, New Hampshire's premier gaming destination. As one of the newest properties in CDI's expanding portfolio of gaming and entertainment venues, Rockingham Grand Casino offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence—where every team member plays a vital role in creating extraordinary experiences for our guests.

JOB SUMMARY

The Cage/Player Services Cashier is responsible for the redemption of Gaming tickets/TITOs, Sports wagering vouchers, performing Check Cashing/Cash Advance transactions, and placing Sports wagers for guests while assuring that guests have a favorable gaming experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner.
• Responsible for placing Sports wagers as well as redeeming Sports wagering vouchers for cash.
• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.
• Ensuring that guests have a favorable gaming experience.
• Keeping cash drawer balanced and impressed.
• Making exchanges with vault, as necessary.
• Verifying and documenting personal identification information for check and cash advance transactions.
• Completing CTRs, W2Gs, and MTLs.
• Responsible for customer relations.
• Fill in as a Main Banker when necessary.
• Tracking and issuing player cards for new and existing accounts.
• Redeem points from accounts for patrons for cash or prizes.
• Assisting with weekly and large-scale Gaming Tournaments, including registration.
• Greeting busses requiring the explanation of the casino, the handing out of coupon books and issuing Oak Grove Players Cards, handling special coupons, and any other business.
• Ensure the safety and security of guests and Team Members.
• Assist when needed with Promotions & Special Events setup/teardown, executions and announcing.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

Available to work when needed, including weekends, holidays, and nights.

REQUIRED SKILLS AND ABILITIES

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations. Attend required training sessions offered by the Company. Obtain and retain required license(s). Perform the duties described in compliance with local laws and regulations. Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco. Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department. Have knowledge of the Property's programs to address problem gaming. Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

High school diploma or GED. Banking and guest service experience preferred. Proficiency with programs required; Word and Excel preferred. Must be able to formulate and communicate ideas.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.